Senior Manager Centralized Application Screening

About Waterton

Waterton has grown from very humble beginnings with one phone and two desks to the successful nationally recognized real estate investment and property management firm it is today. As Waterton has evolved and grown one thing has remained constant - the drive to achieve results by exceeding over 30 years Waterton remains passionate about delivering an incredible Resident Experience which we believe is made possible by offering an extraordinary experience for our talented associates. We value performance that delivers experiences that exceed expectations coupled with an unwavering commitment to Investor Guest and Resident service excellence. Overall we are a collection of people who strive daily to find the good and leave it better.

Job Summary

The Senior Manager of Centralized Screening is responsible for the strategic oversight performance and continuous improvement of Watertons centralized applicant screening operations across the portfolio. This role leads a team of Centralized Screening Specialists and Assistant Manager and ensures consistent execution of screening standards compliance requirements fraud prevention measures income verification processes and application decisioning workflows. This is a remote position and work location in the Central and Mountain regions are preferred.

Your Impact and Job Responsibilities

• Oversees portfolio-wide centralized screening operations for all assigned communities.
• Provides leadership coaching development and performance management to the Assistant Manager and Centralized Screening Specialists.
• Establishes and maintains standardized screening processes workflows policies and operating procedures.
• Ensures timely and accurate review of applicant screening income verification fraud detection and application results and follow up.
• Monitors application volume staffing capacity workload distribution and service level performance.
• Develops and maintains key performance indicators (KPIs) and operational reporting related to application processing conversion rates results trends fraud prevention turnaround times and portfolio risk.
• Conducts trend analysis to identify opportunities for operational improvements and risk mitigation.
• Oversees quality assurance reviews and auditing processes to ensure compliance with company policies fair housing requirements screening criteria and applicable regulations.
• Leads implementation and optimization of screening technology platforms and vendor partnerships.
• Collaborates with operational leaders to support occupancy leasing delinquency reduction bad debt prevention and resident quality initiatives.

What Youll Bring- Desired Skills and Experience

• Bachelors degree or equivalent experience preferred
• 5 years of experience in a supervisory role in property management and experience in resident and renewal management strongly preferred
• Familiarity with Yardi Microsoft Office Power BI SharePoint a plus
• Ability to prioritize multiple tasks efficiently
• Excellent customer service skills
• Exhibits strong follow-through on tasks and leads by example
• Actively seeks out opportunities to improve systems processes and performance
• Possesses a sense of curiosity optimism creativity and determination to overcome difficulties.

At Waterton we recognize that compensation and benefits are important not only to our associates but to their families as well. We offer a wide variety of benefits including:

• Full suite of benefits including Medical Dental Life Disability and even pet insurance
• 401K match
• Generous paid time off volunteer time off and paid holidays
• A commitment to life-long learning through learning plans that include internal and external trainings as well as consideration for tuition reimbursement
• Commitment to job and career advancement

Typical Base Pay: $80000-$100000 per year plus bonus program participation. Pay may vary based on location and/or experience.

Waterton welcomes all.

Waterton is an equal opportunity applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Waterton will consider for employment qualified applicants with arrest and conviction records.

Required Experience:

Senior Manager