Senior Manager, Business Analytics

The Opportunity:

We are looking for a seasoned technically sharp analytics leader to serve as Senior Manager Business Analytics within our Data & Analytics this role you will you will be a key driver of how Flywire measures understands and optimizes performance across its business; with a primary focus on product and client analytics.  As a leader you will provide strategic guidance and support across the business ensuring they have the insights tools and self-service capabilities they need to make confident data-driven decisions.

This is a management role with meaningful hands-on expectations. You will lead a team of Senior BI analysts while staying close to the work; designing and governing the analytics solutions that demonstrate Flywires value to clients define and track the product metrics that matter most and ensure that our reporting tells a coherent trustworthy story across verticals and functions. You will operate as a key bridge between our clients our product and engineering teams and our broader Data & Analytics organization.
Anchored in governed analytics self-service enablement and a Metrics That Matter mindset this role is critical to ensuring that Flywires client and product insights are not only accurate and timely but are also working from a shared consistent foundation. The responsibilities of the role include:

• Lead mentor and develop a team of client and product analytics professionals fostering a high-performing collaborative culture with clear goals aligned to business priorities
• Own the design and delivery of analytics solutions; including dashboards reports and data insights that demonstrate Flywires ROI and empower clients to make data-driven decisions
• Support the Definition and governance of the product metrics framework across Flywires core verticals ensuring the right KPIs are instrumented consistently defined and visible to the teams that need them
• Champion a Metrics That Matter approach; working cross-functionally with Product Engineering and Client Success to identify the measures that most meaningfully reflect payer and client outcomes and ensuring those metrics are governed and trustworthy
• Advance self-service analytics capabilities by designing intuitive dashboards tailored to client and product use cases enabling stakeholders to answer their own questions with confidence
• Partner with account management and client success teams to deeply understand client needs and translate them into scalable analytics offeringsbalancing custom requests with reusable governed solutions
• Collaborate with Data and Analytics Engineering teams to ensure upstream data models support client and product reporting needs proactively surfacing data quality issues or gaps that affect client-facing outputs
• Drive cross-functional analytical alignment; ensuring that client and product reporting is coherent with the broader analytics ecosystem and that insights are discoverable and reusable across teams
• Serve as a senior thought partner on the analytics roadmap helping prioritize initiatives that drive the most impact for Flywires clients and product organization
• Stay informed of industry trends and emerging capabilities in analytics and fintech to continuously elevate the quality and differentiation of Flywires client analytics offerings

Qualifications :

Heres What Were Looking For:

• 7 years of experience in analytics business intelligence or data science with a meaningful focus on client-facing or product analytics
• Proven people leadership experience with a track record of developing analytics talent and building high-functioning teams
• Deep hands-on expertise with Looker Sigma or a comparable BI platform including dashboard and explore design oriented toward end-user self-service
• Strong SQL skills and comfort working in a modern data stack (e.g. BigQuery dbt)
• Experience defining and governing product or client-facing metrics frameworks; you have strong opinions about what good measurement looks like and how to make it stick
• Demonstrated ability to translate complex data into clear compelling narratives for non-technical audiences including clients and senior stakeholders
• A collaborative cross-functional mindset. You build strong partnerships with Product Engineering Client Success and other teams and bring them along on the analytics journey
• Excellent organizational skills and the ability to manage multiple priorities across a diverse stakeholder landscape
• Experience in fintech payments or a related industry is a plus
• Exposure to product analytics tooling (e.g. Heap Amplitude) and A/B testing methodology is a plus

Additional Information :

Submit today and get started!

We are excited to get to know you! Throughout our process you can expect to meet different FlyMates including the Hiring Manager and other Flymates. Your Talent Acquisition Partner will walk you through the steps and be your go-to person for questions.

Flywire is an equal opportunity employer and follows a policy of administering all employment decisions and personnel actions without regard to race color religion sex pregnancy gender identity national origin age ancestry physical or mental disability sexual orientation genetic disposition or carrier status veteran status or any other category protected under applicable national federal state or local law.

The US base salary range for this full-time position is $152000 - $190000 plus equity and benefits. Our salary ranges are determined by role position level and location. The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range individual pay is determined by work location and several other factors including job-related skills experience relevant education and training. 

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Remote Work :

No

Employment Type :

Full-time