Senior Manager

Shape whats next in dental technology
Join Henry Schein One!

Join a globalleaderredefiningdental practice managementand do work Henry Schein Onewe are a team ofcarecatalysts: people who fuel innovation challenge the status quo and bring an entrepreneurial mindset to fuel innovation that enhances patient care and drivesreal resultsfor practices.

Wedontjust talk aboutimpact;we build it!Backed by a trusted reputation ourleaders foster an inclusive and supportive environment where we staysolely focused on our mission empowering you to think boldly collaborate creatively and grow. We havehigh expectationsfor performance and delivering results; as part of awinningteamyoullwork hard challenge the status quo and bring a growth mindset. Here your strengths are recognized your development matters and your winscelebrated.

As the Senior Manager Customer Retention you will play a critical role in driving revenue and growth by developing and implementing strategies aimed at increasing member retention renewal performance and lifetime value (LTV) for the member base. Retention channels drive the majority of the revenue contribution so this is a crucial role with a regular cadence of interaction and partnership with the leadership team.

The Senior Manager will own the customer relationship management (CRM) platform lifecycle and renewal communications strategy retention performance analytics and cross-functional coordination with the Contact Center Product and Business Insights teams. Through a deep understanding of subscriber metrics tied to audience cohort and segment behaviors you will improve engagement and renewal rates and reduce churn. You will also manage a team of retention marketers.

This position is Remote within the United States with up to 10% travel as needed.
What you will do

• Retention Strategy & Performance:Own retention strategy and related revenue targets tied to voluntary member renewal including performance across Web and Call Center channels.
• CRM Platform & Segmentation Strategy:Own the segmentation and personalization strategy behind our CRM platform applying member behavioral and lifecycle differences into segmentation logic and directing the roadmap of platform enhancements needed to improve campaign performance.
• Insights & Performance Reporting: Translate data from retention risk frameworks member health scoring and renewal performance reporting into leadership-ready action-oriented recommendations.
• Retention Forecasting:Build and maintain forward-looking renewal revenue forecasts by channel and drive the tactical response to close any gap
• Channel & Campaign Management:Direct multi-channel campaigns and tactics across the member journey from new member onboarding through win-back.
• Member Experience Voice-Of-Customer & Cross-Functional Partnership: Synthesize voice-of-customer signals and partner with Product on member portal and renewal-funnel improvements and with Contact Center on agent-facing retention scripts and renewal handling practices.

• 10yearsof marketing experience including 5 yearsincustomer retention or subscriber Marketing lead role
• 5 years of management experience (any team size)
• Experience in DTC / B2C
• Typically a bachelors degree or global equivalent in related discipline
• Quantifiable track record of moving a primary retention and/or LTV metric at scale
• Demonstrated analytical rigor a track record of turning cohort segmentation or health-scoring data into prioritized retention actions
• Strong knowledge and experience with CRM platforms (ie Hubspot Salesforce) including segmentation automation and personalization
• Stronganalyticalcommunication andorganizationalskills
• Outstanding presentation and public speaking skills
• Outstanding independent decision making analysis and problem-solving skills
• ProficientinMicrosoftExcelOutlookPowerPointandWord
• Ability to communicateeffectivelywithsenior management and key stakeholders

• Fluency in subscription mechanics
• Masters degree or global equivalent

• A robust benefits package including health coverage retirement savings with company match paid time off parental leave wellbeing resources education support and MORE!

Henry Schein Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race color religion creed national origin ancestry disability that can be reasonably accommodated without undue hardship sex sexual orientation gender identity age citizenship marital or veteran status or any other legally protected status.

Unfortunately Henry Schein One is not currently hiring individuals residing in North Dakota Rhode Island Vermont Delaware Hawaii Puerto Rico and other US territories.