Senior Knowledge Program Manager
Job Location:
Raleigh, WV - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here you lead with innovative thinking grow along with us and join the smartest team in the industry.
This type of workwork that changes the worldis what the tech industry was founded on. So if youre ready to seize the endless opportunities and leave your mark come join us.
THE ROLE
As a Senior Knowledge Program Manager within our Performance Education & Knowledge (PEAK) team you will drive the enterprise-wide strategy and execution of Everpures Knowledge-Centered Success (KCS) program. You will serve as a strategic catalyst across technical support engineering and customer experience organizations to transform how employees customers and partners create discover and share technical knowledge. By leading cross-functional teams coaching knowledge domain experts and modernizing our self-service ecosystem you will directly improve customer resolution efficiency and elevate our global customer experience.
WHAT YOULL DO
- Drive Enterprise KCS Strategy & Evolution: Design scale and continuously evolve the Knowledge-Centered Success (KCS) program framework across global support and customer-facing teams to improve content quality article reuse and self-service resolution
- Lead Cross-Functional Program Execution: Manage multi-project roadmaps from intake through launch and operational transition coordinating with cross-functional stakeholders to ensure initiatives meet critical business milestones and strategic objectives.
- Establish Governance & Data-Driven Insights: Build program dashboards governance structures and executive reporting to monitor knowledge quality search effectiveness and KCS adoption metrics across the enterprise.
- Champion Change Management & Enablement: Facilitate organizational change management by delivering KCS training programs coaching Knowledge Domain Experts and fostering a collaborative knowledge-sharing culture.
WHAT YOU BRING
- Experience: 8 years working in a technical support and/or customer support organization and 8 years working in a knowledge management position and team
- Certifications: KCS v6 Practices Certified; KCS Trainer or KCS Coach certification preferred as well as PMP certified preferred.
- Enterprise KCS Program Leadership: Deep expertise designing implementing scaling and sustaining an enterprise KCS program backed by KCS v6 certification and a proven track record of driving organizational change.
- Cross-Functional Influence & Communication: Masterful stakeholder management negotiation and executive presentation skills with a demonstrated ability to align diverse technical and business teams around shared outcomes.
Location: We are primarily an in-office environment and therefore you will be expected to work from the Santa Clara Raleigh or Lehi office in compliance with Everpures policies unless you are on PTO or work travel or other approved leave.
#LI-ONSITE
Salary ranges are determined based on role level and location. For positions open to candidates in multiple geographical locations the base salary range is reflective of the labor market across the applicable locations.
This role may be eligible for incentive pay and/or equity.
There is no application deadline and we accept applications on an ongoing basis until the job is filled.
The annual base salary range is:
$107000 - $230000 USD
WHAT YOU CAN EXPECT FROM US:
- Innovation: We celebrate those who think critically like a challenge and aspire to be trailblazers.
- Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been named Fortunes Best Workplaces in Technology Fortunes Best Workplaces in the Bay Area and certified as a Great Place to Work!
- Team: We build each other up and set aside ego for the greater good.
And because we understand the value of bringing your full and best self to work we offer a variety of perks to manage a healthy balance including flexible time off wellness resources and company-sponsored team events. Check out for more information.
ACCOMMODATIONS AND ACCESSIBILITY:
Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this contact us at if youre invited to an interview.
OUR COMMITMENT TO A STRONG AND INCLUSIVE TEAM:
Were forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isnt just accepted but embraced. Thats why we are committed to fostering the growth and development of every person cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership.
Everpure is proud to be an equal opportunity employer. We do not discriminate based upon race religion color national origin sex (including pregnancy childbirth or related medical conditions) sexual orientation gender gender identity gender expression transgender status sexual stereotypes age status as a protected veteran status as an individual with a disability or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.
Join us and bring your best.
Bring your bold.
Pure and simple.
Required Experience:
Senior IC
About Company
Pure is where you ask big questions, think differently, and make an impact. This is not just a job, but a place where you have a voice and can accelerate your career. We value unique thoughts and celebrate individuality, and with ample opportunity to learn, develop yourself, and expan ... View more
