Senior IT Support Engineer, Site Lead

At Justworks youll enjoy a welcoming and casual environment great benefits wellness program offerings company retreats and the ability to interact with and learn from leaders in the startup community. We work hard and care about our most prized asset - our people.

Were helping businesses get off the ground by enabling them to focus on running their business. We solve HR issues. Were data-driven and never stop iterating. If youd like to work in a supportive entrepreneurial environment are interested in building something meaningful and having fun while doing it wed love to hear from you.

Were united by shared goals and shared motivations at Justworks. These are best summed up in our company values which are reflected in our product and in our team.

Our Values

If this sounds like you youll fit right in.

Youre a seasoned IT support professional who pairs white-glove customer support with the technical depth to solve complex problems independently in a fast-paced environment. You bring sound judgment professionalism and the ability to navigate ambiguity without close oversight.

As the first IT hire in our new Phoenix office youll be the local face of IT while also serving as a key technical resource for Justworkers across all our this hybrid role (3 days in office 2 days remote) youll report to the IT Support Manager and partner with our global IT Network and AV teams to keep operations running smoothly across the organization. Beyond core support youll bring strong network and AV capabilities to keep the Phoenix office running smoothly and act as a trusted technical partner to leadership during high-visibility moments.

IT Support (Primary)

• Day-to-Day Support: Serve as the primary onsite contact in Phoenix for technical issues across macOS Windows mobile devices and peripherals. Actively support Justworkers across all Justworks offices providing remote support daily. Independently troubleshoot and resolve complex issues escalating to global teams as needed.
• Executive Support: Deliver senior-level white-glove technical support to leadership and executives across Justworks. Anticipate needs troubleshoot discreetly under pressure and serve as a trusted technical partner during high-visibility moments board meetings leadership offsites executive travel and live events.
• Onboarding Experience: Run and support new hire orientations for Phoenix and assist with orientations at other sites as needed. Own the Phoenix onboarding experience end-to-end ensuring new Justworkers have a smooth polished first day.
• Asset Lifecycle: Support the full asset lifecycle procurement onboarding deployments decommissioning and inventory audits in partnership with the global IT team.
• Cross-Team Collaboration: Partner with global IT People Workplace and Security teams on initiatives that touch the employee experience onboarding offboarding access reviews and new tool rollouts. Represent the Phoenix sites needs and operational realities in cross-functional discussions.
• Mentorship & Team Development: Mentor peers on the IT Support team under the direction of the IT Support Manager. Share learnings from the field act as a senior technical resource across the IT organization and help raise the bar on technical excellence and customer experience.
• Documentation & Continuous Improvement: Maintain clear current documentation for Phoenix site operations runbooks and troubleshooting playbooks. Identify recurring issues and partner with the IT Support Manager to scope and drive improvements that reduce ticket volume improve resolution time and elevate the employee experience.
• Partner with Workplace: Collaborate with the Workplace team to keep the physical IT environment (cabling server room workstations) in good working order.

Network Support

• Maintain & Monitor: Proactively monitor local network health (Wi-Fi LAN and wired connectivity) and serve as the first point of contact for office-level connectivity issues. Escalate to the global Network team with clear documented observations.
• Smart Hands: Act as the onsite technical resource for the global Network Engineering team executing physical tasks such as patching cable management and gear staging within the IDF/MDF under remote guidance.
• Connectivity Oversight: Troubleshoot and resolve end-user network issues (Wi-Fi drops port-level connectivity VPN) and manage local ISP-related escalations before engaging global teams.

AV & Event Support

• Room Readiness: Perform daily walkthroughs of all conference and collaboration spaces ensuring Zoom Rooms displays cameras and audio are fully operational before the business day begins.
• Meeting & Event Support: Provide hands-on AV support for onsite meetings town halls and Phoenix-based All Hands events managing basic audio display routing and Zoom session health.
• AV Liaison: Serve as the onsite point of contact for AV vendors during equipment repairs or refreshes coordinating access and communicating status to the global AV team.

Cross-Functional Projects

• Support site-level and cross-site projects scoped by the IT Support Manager including office buildouts hardware refreshes MDM rollouts and new tool deployments partnering with global IT Network and AV teams on execution.

As the Senior IT Site Engineer how results are achieved is paramount for your success and ultimately results in our success as an this role your foundational knowledge skills abilities and personal attributes are anchored in the following competencies:

• Good judgment the exercise of critical thinking analyzing and assessing problems and implications identifying patterns making connections of underlying issues understanding risks and developing mitigation strategies and taking ownership of the outcome.
• Resourcefulness taking a can-do approach even in the face of obstacles and constraints by assessing whats in front of you and effectively and efficiently optimizing what you have whether its working on something new or thinking about how to do something better.
• Teamwork and communication putting our collective best together through documentation collaboration relationship-building listening empathy recruiting and evangelism.
• Influence and leadership fostering a community of knowledge-sharing collaboration mentorship and forward-thinking. As a senior team member you set the bar for technical excellence and act as a resource for peers across the IT team.
• Skills and knowledge the capacity to actively learn and apply specific domain knowledge know-how and best practices to continually enhance and improve.

In addition all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. Youre an active listener treat people respectfully and have a strong desire to know and help others.
• Openness - Your default is to be open. Youre willing to share information understand other perspectives and consider new possibilities. Youre curious ask open questions and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. Youre committed earnest and dive in to get the job done well with a positive attitude.
• Integrity - Simply put do what you say and say what youll do. Youre honest and forthright have a strong moral compass and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: Everything should be made as simple as possible but no simpler.

• 5 years of professional IT Support experience including 2 years supporting multiple offices or a distributed workforce.
• Demonstrated experience providing white-glove technical support to executives and senior leadership in a high-visibility environment.
• Proven track record of working independently as a senior IC owning outcomes exercising judgment and operating without close oversight.
• Advanced troubleshooting across macOS Windows mobile and peripherals including the ability to resolve complex escalated issues.
• Deep experience with MDM platforms (Jamf or Kandji for Mac; Intune or Airwatch for Windows).
• Strong familiarity with cloud-first SaaS environments: Okta Google Workspace Slack Jira Confluence 1Password Zoom Oomnitza or similar asset management tools.
• Solid networking fundamentals Wi-Fi LAN DHCP DNS VLAN configuration and confidence with onsite tasks such as patching cabling switch/AP troubleshooting and IDF/MDF work.
• Hands-on experience with Zoom Rooms or Teams Rooms endpoints (e.g. NEAT DTEN Logitech Poly or similar) and leading the full technical execution of live events and All-Hands productions from pre-show through post-event teardown.
• Excellent written and verbal communication; comfortable presenting to and supporting executive audiences.
• Self-directed and dependable able to work independently as the only IT person onsite in Phoenix while collaborating with a remote global team and supporting users across other locations.
• Ability to travel occasionally to other Justworks offices to support onsite needs events and projects.
• Experience mentoring peers documenting standards and driving process improvements across an IT organization.

Nice to Have

• Hands-on experience with Meraki-based environments (MX MS MR) and 802.1X authentication.
• Familiarity with redundant or dual-ISP network architectures including failover validation and ISP coordination.
• Experience supporting corporate AV beyond Zoom Rooms including DSP platforms (e.g. QSC Q-SYS) signal distribution and control systems (e.g. Extron) and wireless microphone systems (e.g. Shure).
• Experience with network monitoring and zero-trust security tools (e.g. Datadog Zscaler Cloudflare WARP or similar).
• Scripting experience (Bash PowerShell Python).
• Endpoint security tool familiarity (e.g. CrowdStrike SentinelOne Jamf Protect).
• Experience supporting a new office buildout end-to-end.
• Experience operating as a senior IC across a multi-site organization.
• Experience partnering directly with C-suite or board-level stakeholders.

The base wage range for this position based in our Phoenix office is targeted at $122000.00 to $158000.00 per year.

Actual compensation is based on multiple factors that are unique to each candidate including and not limited to skill set level of relevant experience and specific work location. Salary ranges for positions based in other locations may differ based on the cost of labor in that location.

For more information about Justworks Total Reward Philosophy including all of the perks and benefits we are proud to offer our team members please visit Total Rewards @ Justworks.

Justworks is committed to maintaining a workplace where diversity of identity culture and life experience is the norm and is celebrated authentically and respected consistently. Diversity in our work our people and our product drives creativity and innovation entrepreneurial leadership and integrity competitiveness and collaboration throughout our business and in the market. We depend on our differences to make our team stronger our workplace more dynamic and our product accessible to all of our customers.

Were proud to be an equal opportunity employer open to all qualified applicants regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital or familial status disability pregnancy gender identity or expression veteran status genetic information or any other legally protected status. Justworks is fully dedicated to providing necessary support to candidates with disabilities who may require reasonable accommodations. We also provide reasonable accommodations to employees based on their sincerely held religious beliefs as well as for other covered reasons consistent with applicable federal state and local laws. If youre in need of a reasonable accommodation please reach out to us at . Your comfort and success matter to us and were here to ensure an inclusive experience.

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