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Senior IT Program Manager
Job Location:
Job Location:
Seattle, OR - USA
Yearly Salary:
USD 145500 - 176500
Yearly Salary:
Posted:
13 November 2026 (13 hours ago)
Posted:
Application Deadline:
10 February 2027
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
At Qualtrics we create software the worlds best brands use to deliver exceptional frontline experiences build high-performing teams and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit determination and a disdain for conventionbut most of all it requires close-knit high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
When you join one of our teams youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not theyll find you. From retail to government to healthcare were on a mission to bring humanity connection and empathy back to business. Join over 5000 people across the globe who think thats work worth doing.
Senior IT Program Manager
Why We Have This Role
We are looking for an experienced Senior IT Program Manager to play a critical role in driving the successful delivery of programs that align business priorities with technology strategy. This role ensures we deliver value to the business while managing dependencies risks and communications across teams. Youll be instrumental in creating structure and accountability in our IT delivery process.
How Youll Find Success
- Program Execution: Lead large-scale cross-functional programs and keep delivery aligned to business outcomes.
- Stakeholder Partnership: Proactively build trust quickly with stakeholders across IT business and external vendors.
- Change Navigation - Anticipate blockers and manage ambiguity with composure and clarity.
- Clear Communication - Translate technical and delivery details into compelling updates tailored to your audience. Keep everyone - from engineers to executives - informed with crisp clear updates.
- Delivery Accountability - Define success metrics up front track them throughout the program and report on outcomes.
How Youll Grow
- Enterprise Exposure - Gain exposure to enterprise-level program governance and cross-org planning process.
- Cross-Functional Collaboration - Build partnerships with IT strategy enterprise architecture and executive sponsors.
- Delivery Frameworks - Contribute to maturing our program management practices through playbooks frameworks and mentoring.
- Expand your impact by shaping repeatable delivery models for future transformation initiatives.
Things Youll Do
- End-to-End Program Management - Lead complex IT programs from initiation through execution risk management and delivery.
- Requirement Analysis: Evaluate business processes anticipate requirements and uncover areas for improvement.
- Lead customer service transformation programs from process redesign and platform implementation through adoption and measurable improvement in customer outcomes.
- Collaborate with stakeholders to define scope success metrics and delivery milestones.
- Manage multiple project teams across business units IT and vendors ensuring aligned timelines and outcomes.
- Partner with ServiceNow platform owners architects and implementation partners to plan releases manage configuration and integration dependencies and prioritize the roadmap.
- Track program health using appropriate tools and metrics ensuring issues are surfaced and addressed.
- Conduct steering meetings retrospectives and decision forums with executive and operational stakeholders.
What Were Looking For On Your Resume
- 5 years of experience leading IT programs with multiple workstreams external vendors and executive-level reporting ideally in a complex enterprise environment.
- Proven success delivering programs with cross-functional teams external vendors and multiple stakeholders.
- Experience leading customer service or support transformation initiatives (e.g. support operations redesign case management modernization self-service/knowledge enablement or service-level improvements).
- Hands-on experience delivering programs on the ServiceNow platform (e.g. CSM ITSM or related modules).
- Strong command of program/project management tools and methodologies (Agile Waterfall Jira Smartsheet etc.)
- Experience managing risk scope and dependencies across teams with competing priorities.
- Exceptional communication and stakeholder engagement skills including executive level reporting.
- Ability to lead without authority influence outcomes and foster collaboration across organizational boundaries.
- Bachelors degree in Business Technology or related field.
- Project Management Professional or PRINCE certification
What You Should Know About This Team
- Supportive environment with opportunities to work both autonomously and collaboratively
- Fun inviting and inclusive team made up of passionate kind and smart people who exemplify what it means to be Customer Obsessed
- Continuous Improvement guides our path forward
Our Teams Favorite Perks and Benefits
- Competitive salary performance bonuses generous 401(k) Match
- Wellness Reimbursement for $300 per quarter for wellness activities including gym memberships spa massages workout equipment meditation apps and much more.
- Unlimited Sick Days
- Amazing QGroup Communities; MOSAIQ Green Team Qualtrics Pride Q&Able Qualtrics Salute and Womens Leadership Development which exist as places for support allyship and advocacy.
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week work where you want owning the integration of work and life. #hybrid
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act Equal Opportunity Employment Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process to perform essential job functions and/or to receive other benefits and privileges of employment please let your Qualtrics contact/recruiter know.
Not finding a role thats the right fit for now Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events behind the scenes stories from the team interview tips hot jobs and more. No spam - we promise! Youll hear from us two times a month max with fresh totally tailored info - so be sure to stay connected as you explore your best role and company fit.
For full-time positions this pay range is for base per year; however base pay offered within this range may vary depending on location job-related knowledge education skills and experience. A sign-on bonus and restricted stock units may be included in an employment offer. Full-time employees are eligible for medical dental vision life and disability 401(k) with match paid time off a wellness reimbursement and mental health benefits. For a detailed look at our benefits visitQualtrics US Benefits.
Washington State Base Annual Pay Transparency Range
$145500 - $176500 USD
Required Experience:
Senior IC
About Company
The Qualtrics Platform and our specialized AI uncovers insights, prioritizes actions, and empowers everyone to improve customer & employee experiences.
