Senior Field Service Engineer (Onsite)

Date Posted:

Country:

United States of America

Location:

US-CT-EAST HARTFORD-CTC 400 Main St BLDG CTC

Position Role Type:

Onsite

U.S. Citizen U.S. Person or Immigration Status Requirements:

U.S. citizenship is required as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance Type:

None/Not Required

Security Clearance Status:

Not Required

At RTX the worlds largest aerospace and defense company 185000 great minds are united by purpose and inspired to make a difference solving the worlds most complex problems. With our three market leading businesses world-class operations and investments in research and development we offer capabilities and opportunity no one else can. Together we push the boundaries of known science and find new ways to connect and protect our world.

Pratt & Whitney is a world leader in the design manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

Pratt & Whitney is seeking a Senior Field Service Engineer to join our Customer Technical Services this role you will manage and resolve technical issues for the PW2000/PW4000/GP7000 engines to ensure engine safety maintain world-class operational metrics (Delays and Cancellation rate In-Flight-Shut-Down rate Unscheduled Engine Removal rate etc.) contribute to acceptable shop Turn-Around-Time and reduce the maintenance burden for our customers. You will also interface and coordinate with Pratt & Whitney engineering and program organizations customers and engine overhaul facilities to support technical issues and monitor our fleets. This role is highly customer-facing with responsibility for owning technical communication with our customers through customer relationship management tools meetings and conferences.

What You Will Do:

• Work directly with airline customers and Maintenance Repair and Overhaul (MRO) engine shops around the world that operate aircraft powered by PW4000 PW2000 and GP7000 engines.
• Triage urgent and Aircraft-On-Ground (AOG) requests and coordinate timely technical solutions.
• Provide technical guidance and recommendations for on-wing and off-wing troubleshooting problem resolution service bulletin retrofit activities and interpretation of engine manuals.
• Partner with Component Integrated Product Team (CIPT) Engineering to develop and execute field service plans and implement hardware changes that support customer satisfaction.
• Participate in airline customer meetings technical conferences and other customer engagements.
• Initiate development of technical data including Engineering Authorizations (EA) Special Instructions and other maintenance documentation supporting on-wing and engine shop activities including Aircraft Maintenance Manuals (AMM) Engine Manuals (EM) Clean Inspect and Repair (CIR) and Maintenance Planning Guides (MPG).
• Collaborate with Aftermarket and Sustainment Engineering (ASE) Repair Fleet Management Programs (FMP) Customer Service/Client Managers MRO and Engine Overhaul organizations Standard Practices CIPTs Chief Engineers Office Structures and Performance Analysis teams to ensure clear accurate and timely engine inspection and maintenance data.
• Provide technical support to Pratt & Whitney Product Safety Certification & Validation (PSCV) and airframer teams regarding engine modification inspection and maintenance.
• Assist customer engineers maintenance control technicians and Field Service Representatives (FSRs) in resolving on-site technical challenges.
• Support urgent customer issues outside normal working hours including nights weekends and holidays.
• Travel approximately 5% domestically and internationally for customer meetings technical conferences and safety or operational event investigations.

What You Will Learn:

• Deepen your technical expertise across the PW2000 PW4000 and GP7000 engine families through real-world troubleshooting and operational support.
• Develop advanced problem-solving skills by resolving time-sensitive technical issues that directly impact airline operations and aircraft availability.
• Strengthen customer-facing and communication skills by working directly with airlines MROs and global maintenance organizations.
• Build cross-functional leadership skills by partnering with engineering safety certification repair fleet management and customer service teams.
• Gain a broader understanding of how engineering decisions impact engine reliability fleet performance maintenance and customer satisfaction.

Qualifications You Must Have:

• A Bachelors degree in Engineering and 5 years of related engineering experience or an Advanced degree with 3 years of related engineering experience.

Qualifications We Prefer:

• Jet engine knowledge and experience including a functional understanding of engine hardware such as disks airfoils seals cases and engine systems.
• Experience supporting commercial aircraft airline operations engine maintenance or MRO environments.
• Experience with aircraft/engine troubleshooting technical problem resolution or field service support.
• Experience working directly with customers in a technical engineering environment.
• Exemplary verbal and written communication to provide clear instructions and answers to customers

What We Offer:

• Eligible for Relocation.

Learn More & Apply Now!

Please ensure the role type defined below is appropriate for your needs before applying to this role. This position is classified as:

• Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees as they are essential to the development of our products.

Candidates will learn more about therole type and current site status throughout the recruiting process. For onsite and hybrid roles commuting to and from the assigned site is the employees personal responsibility.

As part of our commitment to maintaining a secure hiring process candidates may be asked to attendselect steps of the interview process in-person at one of our office locations regardless of whether the role is designated as on-site hybrid or remote.

The salary range for this role is 86800 USD - 165200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer including but not limited to the role function and associated responsibilities a candidates work experience location education/training and key skills.

Hired applicants may be eligible for benefits including but not limited to medical dental vision life insurance short-term disability long-term disability 401(k) match flexible spending accounts flexible work schedules employee assistance program Employee Scholar Program parental leave paid time off and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including but not limited to individual performance business unit performance and/or the companys performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability or veteran status or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans Readjustment Assistance Act.

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