Senior Field Service Engineer Dallas, TX

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences diagnostics and biotechnology

At Leica Biosystems one of Danahers 15 operating companies our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement you help turn ideas into impact innovating at the speed of life.

At Leica Biosystems were not just shaping the future of cancer diagnostics were transforming lives. Our mission of Advancing Cancer Diagnostics Improving Lives is the driving force behind everything we do. As a global leader with the most comprehensive portfolio spanning from biopsy to diagnosis we empower clinicians with innovative reliable solutions so they can give patients timely accurate answers when they need them most. When you join Leica Biosystems youre not just taking a job; youre becoming part of a passionate team that knows every moment matters when it comes to cancer. Youll help develop diagnostic solutions that turn anxiety into answers and aid the acceleration of next-generation life-changing therapies. Surrounded by a diverse and collaborative global community youll be inspired each day to stretch grow and make an impact.

Learn about the Danaher Business System which makes everything possible.

The Senior Field Service Engineer for Leica Biosystems is responsible for providing advanced technical expertise escalation support and field leadership across Leica Biosystems diagnostic solutions. This role serves as a trusted technical resource to customers and internal teams driving optimal instrument performance maximizing customer uptime and contributing to continuous improvement across the service organization.

This position is part of the Service Organization and will work remotely within the assigned territory. You will be a part of the Field Service Team and report to the Regional Field Service Manager responsible for advanced troubleshooting escalation support customer uptime and technical leadership across related service teams.

In this role you will have the opportunity to:

• Lead advanced troubleshooting installation preventative maintenance repair activities and technical escalations applying specialized expertise to resolve complex customer and instrument challenges.
• Leverage service data customer feedback Gemba observations and root cause analysis to identify recurring issues implement countermeasures and improve customer uptime service quality and overall field service effectiveness.
• Serve as a senior technical resource for Field Service Engineers service leadership technical support applications commercial and product teams by mentoring others sharing best practices supporting escalations and influencing sustainable improvements across the organization.
  

The essential requirements of the job include:

• Associates degree with 6 years of field service technical biomedical military or related hands-on troubleshooting experience or equivalent experience.
• Advanced experience diagnosing and repairing complex medical device laboratory scientific electromechanical electronic automation or instrumentation systems.
• Demonstrated ability to independently resolve complex technical challenges guide less experienced associates influence customer outcomes and communicate effectively across customer and internal stakeholder groups.
  

Travel Motor Vehicle Record & Physical/Environment Requirements:

• This position requires up to 90% flying and/or driving travel which includes overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid drivers license with an acceptable driving record
• Ability to regularly lift move slide raise and/or place up to 50 lbs. unassisted. Ability to stand walk (prolonged) and sit; squat and kneel ascend and descend stairs; reach with hands and arms.
  

It would be a plus if you also possess previous experience in:

• Serving as a senior technical resource escalation point lead Field Service Engineer trainer or subject matter expert.
• Supporting advanced diagnostic solutions laboratory automation complex instrumentation or other complex customer environments.
• Applying continuous improvement methodologies root cause analysis PSP Kaizen or service analytics to improve customer outcomes and field service performance.

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Leica Biosystemsa Danaher operating company offers a broad array of comprehensive competitive benefit programs that add value to our lives. Whether its a health care program or paid time off our programs contribute to life beyond the job. Check out our benefits atDanaher Benefits Info.

At Leica Biosystems we believe in designing a better more sustainable workforce. We recognize the benefits of flexible remote working arrangements for eligible roles and are committed to providing enriching careers no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Leica Biosystems can provide.

The hourly range for this role is $42.00 - $45.50 per hour. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future.

This job is also eligible for bonus/incentive pay.

We offer comprehensive package of benefits including paid time off medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned vested and determinable. The amount and availability of any bonus commission benefits or any other form of compensation and benefits that are allocable to a particular employee remains in the Companys sole discretion unless and until paid and may be modified at the Companys sole discretion consistent with the law.

Join our winning team today. Together well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges architecting solutions that bring the power of science to life.

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