Senior Field Engineer

Job Summary

Senior Field Engineer is tasked with providing installation advanced maintenance and repairs on ATMs and other equipment at various client sites.

Qualifications Required

• High School Diploma
• Ability to develop positive working relationships with individuals both inside and outside of the company
• Ability to communicate effectively with co-workers customers and vendors
• High degree of accuracy and attention to detail
• Ability to work independently and as part of a group
• Must have the ability to work a flexible schedule; occasional evening and weekend work may be required as job duties demand
• Must be able to work a standard 40-hour work week and overtime as needed including occasional weekends
• Valid drivers license

Qualifications desired

• Minimum 5 years Electro-Mechanical experience
• Ability to perform electronics testing and measurements
• Must be able to repair electronic and mechanic sub-assemblies.
• Knowledge of multi meter and power supply
• Problem solving skills
• Documentation skills

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models
• Complete manufacture training on specific ATM model
• Demonstrate the ability to diagnose and repair major faults relating to media jams network malfunctions and power issues
• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
• Complete installation of new ATMs
• Provide on-site training to branch personnel as needed
• Work with manufacture support teams when necessary
• Open case files with manufacture support follow through and implement fixes based on findings
• Provide technical support to all Associate Field Engineers
• Utilize company provided equipment and tools to resolve equipment malfunctions
• Assist in setting technician protocols for new business or customers
• Demonstrate excellent technical and customer relation skills
• Daily completion and submission of all required paperwork to include timesheets expense reports mileage logs inventory reports and work orders
• Provide training to AFE FE when required
• Other duties as required

Essential Duties and Functions

• Attend an advanced training class on one or more ATM models
• Complete manufacture training on specific ATM model
• Learns and becomes proficient in the diagnosis and repair of new and complex products
• Demonstrate the ability to diagnose and repair major faults relating to media jams network malfunctions and power issues
• Perform repairs and maintenance on ATMs in designated areas as directed by the Dispatch Department
• Complete installation of new ATMs
• Provide on-site training to branch personnel as needed
• Work with manufacture support teams when necessary
• Open case files with manufacture support follow through and implement fixes based on findings
• Provide technical support to all FEs
• Utilize company provided equipment and tools to resolve equipment malfunctions
• Assist in setting technician protocols for new business or customers
• Demonstrate excellent technical and customer relation skills
• Daily completion and submission of all required paperwork to include timesheets expense reports mileage logs inventory reports and work orders
• Provide training to AFE FE when required
• Other duties as required

Success factors/job competencies:

• High attention to detail and accuracy
• Ability to work effectively and efficiently in a fast-paced environment prioritize workload and meet deadlines
• Attend work on a regular and predictable basis
• Uphold the highest standard of integrity honesty and ethical behavior
• Complete assigned tasks in a safe manner and in a constant state of alertness
• Uphold company policies and standards of conduct
• Work in a cooperative manner with managers supervisors coworkers customers vendors and the public
• Possess a valid and unexpired drivers license the ability to be an insured driver
• Demonstrate the technical proficiency needed to advance to Technical Specialist

Position Type

• Non-Exempt
• Full-Time

Physical Demands

• Ability to lift push pull and move at least 50lbs. Consistently stand walk kneel and crouch for long periods of time.
• Includes both an indoor office environment and a warehouse environment. Periods of exposure to extreme temperatures are possible.

• Consent to extensive background screening which includes: criminal credit driving and drug test

Required Experience:

Senior IC