Senior Field Application Specialist

JOB TITLE: Senior Field Application Specialist

LOCATION: Hawthorne NY (on-site) travel required (continental United States)

TYPE: Full time regular

COMPENSATION: $120000 - $145000/yr

Clarapath is a medical robotics company based in Westchester County NY dedicated to transforming and modernizing laboratory workflows. Our mission is to improve patient care by increasing efficiency reducing costs and enhancing the quality and consistency of laboratory processes.

Our portfolio includes SectionStar and TrimStar Pro innovative electro-mechanical systems designed to automate and elevate critical steps in the histology workflow. SectionStar delivers high-quality consistent tissue sections while TrimStar Pro streamlines and standardizes the trimming process - together enabling laboratories to operate with greater precision throughput and reliability.

At Clarapath we bring together experts across engineering data science robotics healthcare innovation and laboratory operations. Our R&D team drives innovation product enhancements and a strong pipeline of new solutions while our manufacturing team oversees production and quality control at our ISO-certified facility. Also based in our New York headquarters are our sales marketing administrative and service teams who work closely together to ensure every customer receives a seamless personalized experience at every touchpoint.

Role Summary:

The Senior Field Application Specialist will play a critical role in supporting the successful adoption implementation and ongoing use of Clarapaths SectionStar and TrimStar Pro systems. Working closely with customers and internal Engineering Research & Development Product and Service teams this individual will provide advanced application support conduct product demonstrations and training troubleshoot complex workflow and technical issues and ensure customers are able to successfully integrate Clarapaths technology into their laboratory environments. We are seeking a proactive highly skilled and customer-focused professional who thrives in a fast-paced environment communicates effectively with diverse stakeholders and is eager to apply their technical and histology expertise to help advance innovative technology within the pathology and laboratory industry.

Responsibilities:

• Serve as a senior technical and applications resource for Clarapath customers utilizing SectionStar and TrimStar Pro systems
• Support the implementation installation adoption and ongoing use of Clarapath products at customer sites
• Conduct product demonstrations and provide comprehensive customer training on system operation workflows best practices and troubleshooting
• Develop strong relationships with laboratory personnel histotechnicians pathologists and other customer stakeholders
• Provide advanced troubleshooting and application support for complex customer workflow and product-related issues
• Evaluate customer workflows and recommend best practices to support successful integration and utilization of Clarapath technology
• Collaborate with Engineering R&D Product Manufacturing and Service teams to investigate and resolve technical and application-related issues
• Serve as a key voice of the customer by collecting and communicating feedback related to product performance usability workflow integration and customer needs
• Document customer interactions technical issues product observations and resolutions accurately and thoroughly
• Support product validation testing and evaluation activities as needed
• Assist in the development and refinement of training materials application guides standard operating procedures and other customer-facing documentation
• Identify trends and recurring customer challenges and recommend opportunities for product and process improvements
• Support pre-sales activities including product demonstrations technical discussions and workflow consultations as needed
• Travel to customer sites conferences laboratories and other locations as required
• Represent Clarapath professionally and effectively when interacting with customers partners and industry professionals
• Support additional field application and customer success activities as needed

Qualifications:

• Bachelors degree in Histology Biology Laboratory Science Biomedical Engineering or a related scientific or technical discipline preferred
• HT or HTL certification strongly preferred
• 5 years of experience in histology pathology laboratory applications field applications technical support or a related field
• Strong understanding of histology workflows including tissue processing embedding microtomy sectioning staining and slide preparation
• Experience working directly with laboratory equipment and troubleshooting technical or workflow-related issues
• Demonstrated experience training and supporting customers or end users
• Strong customer service and relationship-building skills
• Excellent troubleshooting analytical and problem-solving abilities
• Ability to communicate complex technical information clearly to audiences with varying levels of technical expertise
• Strong written and verbal communication and presentation skills
• Highly organized detail-oriented and able to manage multiple priorities independently
• Comfortable working in a fast-paced and evolving environment
• Ability and willingness to travel regularly based on customer and business needs
• Prior experience as a Field Application Specialist Applications Specialist Clinical Application Specialist or similar customer-facing technical role a plus
• Experience supporting laboratory automation medical devices pathology systems or other advanced laboratory technologies a plus
• Experience working with automated tissue sectioning or histology equipment a plus
• Familiarity with product development and the process of communicating field feedback to engineering and product teams a plus
• Experience supporting product launches and customer implementations a plus
• Experience delivering technical presentations and product demonstrations a plus
• Familiarity with laboratory quality systems and regulated environments a plus

Physical Requirements:

• Ability to travel regularly to customer sites and other business locations
• Ability to work in laboratory and clinical environments while following applicable safety requirements
• Ability to operate and demonstrate technical equipment
• Ability to stand for extended periods during customer training demonstrations and laboratory activities
• Ability to occasionally lift and move equipment supplies and materials in accordance with applicable safety guidelines

Company Offers:

• Competitive salary & equity opportunities
• Medical dental & vision insurance
• Employer-paid life & disability insurance
• 401(k) with company contributions
• HSA & FSA options
• Generous PTO & paid holidays
• Daily catered lunch
• Commuter benefits
• Employee wellness & assistance programs
• Career growth & development opportunities
• Collaborative innovative and mission-driven work environment

Clarapath is proud to be an equal opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability age or veteran addition to federal law requirements Clarapath complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.