Senior ERP Technical Analyst

Technology that supports student success starts behind the scenes. As our Senior ERP Technical Analyst you will help ensure the reliability security and continuous improvement of the enterprise systems that keep Indian River State College running. This position serves as a senior technical expert responsible for supporting and enhancing ERP platforms integrations databases reporting tools and automated processes. Working closely with technology teams functional departments and vendor partners you will lead technical initiatives to improve operational efficiency and support the Colleges mission of transforming lives through education.

**This position is open only to candidates who reside in the following states: Alabama Arkansas Florida Idaho Mississippi North Carolina South Carolina Tennessee Texas and Virginia. ** Due to business and employment compliance requirements we are unable to consider applicants who reside outside these states.

Indian River State College is a leading public institution on Floridas Treasure Coast serving students across multiple campuses in four counties. We are committed to academic excellence innovation and community engagement offering associate and bachelors degrees workforce training and continuing education programs that meet the needs of our region.

At The River we believe every students and every employees story matters. We value the diverse perspectives experiences and talents that come together across our campuses creating a learning environment and workplace that is supportive inclusive and inspiring.

With flexible learning options online on campus and hybrid we meet students where they are and prepare them for real-world success. Programs like the Promise Program expand access by providing eligible students with tuition-free opportunities ensuring every learner has the chance to thrive.

When you join Indian River State College you become part of a collaborative and mission-driven community where your work makes a meaningful impact. Here your role is more than a job; its an opportunity to shape futures support student success and contribute to a college that is changing lives every day.

We are committed to supporting the well-being and professional growth of our employees through a comprehensive and competitive benefits package:

• Health & Wellness: Medical dental and vision coverage; flexible spending accounts; life insurance; supplemental plans; and an Employee Assistance Program (EAP)
• Affordable Coverage: PPO and HMO options starting at approximately $50/month for individual coverage and $180/month for family coverage
• Retirement Security: Florida Retirement System (FRS) participation plus optional tax-deferred annuities and Roth 403(b) plans
• Work-Life Balance: Generous paid vacation personal and sick leave
• Perks & Discounts: Reduced rates on services and access to local attraction discounts
• Growth & Development: Professional development opportunities leadership training and career advancement pathways

JOB SUMMARY:

Under limited supervision serves as a senior technical resource for the Colleges enterprise resource planning systems and related applications. Provides technical administration analysis configuration troubleshooting and lifecycle support for enterprise platforms databases integrations automated processes and reporting solutions. Works collaboratively with functional departments technology teams and vendors to maintain reliable systems implement improvements protect institutional data and support the Colleges administrative and academic operations.

SPECIFIC DUTIES AND RESPONSIBILITIES:

• Provide senior-level technical administration analysis configuration maintenance and support for enterprise resource planning systems and related applications.

• Serve as a technical lead for ERP implementations upgrades patches enhancements data conversions integrations and other enterprise application initiatives.

• Analyze complex business and technical requirements and translate them into secure reliable and maintainable technical solutions.

• Investigate and resolve complex application database integration authentication performance data and automated-processing issues.

• Configure and monitor scheduled jobs batch processes interfaces application services system notifications and other automated ERP functions.

• Develop and maintain scripts queries reports data extracts workflows utilities and automated processes that support institutional operations.

• Collaborate with functional analysts and College departments to evaluate business processes define requirements test solutions and implement approved changes.

• Coordinate integration requirements and data exchange between ERP applications cloud services identity systems databases and third-party platforms.

• Develop test plans conduct technical and regression testing coordinate user acceptance testing and validate production deployments.

• Evaluate vendor releases security updates product changes and new capabilities and recommend implementation strategies.

• Monitor application performance system capacity processing reliability and data quality and recommend corrective or preventative improvements.

• Apply security privacy access-control change-management and data-governance requirements to ERP systems and technical solutions.

• Maintain system architecture documents configuration records data models process diagrams technical specifications troubleshooting guides and standard operating procedures.

• Coordinate with vendors and technical service providers to resolve issues implement product changes and maintain supported system configurations.

• Provide technical guidance and mentoring to ERP analysts integration personnel application support staff and other technology team members.

• Participate in scheduled maintenance system implementations application upgrades after-hours support and the on-call rotation as assigned.

• Completes all other duties and responsibilities as assigned.

QUALIFICATIONS KNOWLEDGE AND SKILL REQUIREMENTS:

• Bachelors degree in Computer Science Information Systems Software Development Business Information Systems or a related field preferred; or an equivalent combination of education training certifications and progressively responsible professional experience.

• Minimum of five (5) years of progressively responsible experience supporting enterprise resource planning systems enterprise applications databases integrations or related technologies preferred.

• Experience supporting Ellucian Banner ADP or comparable higher education enterprise resource planning student information human resources finance or payroll systems is preferred.

• Advanced knowledge of enterprise application architecture system configuration application lifecycle management batch processing data exchange and technical troubleshooting.

• Strong experience with SQL relational databases data models queries stored procedures data validation and performance analysis.

• Experience with scripting or programming languages such as Python PowerShell JavaScript Java C# PL/SQL or comparable technologies.

• Working knowledge of REST and SOAP web services application programming interfaces JSON XML secure file transfers and integration technologies.

• Experience with reporting tools workflow technologies job-scheduling tools middleware or cloud-based automation services.

• Working knowledge of authentication and authorization technologies including single sign-on SAML OAuth multifactor authentication certificates service accounts and role-based access control.

• Understanding of software-developmentlifecycle testing version control release management change management incident management and problem-management practices.

• Ability to analyze complex business and technical requirements identify root causes evaluate alternatives and implement reliable solutions.

• Understanding of data security privacy FERPA access control audit requirements and the protection of confidential institutional information.

• Demonstrated ability to lead technical initiatives coordinate work across teams and provide guidance to technical and functional personnel.

• Strong analytical organizational documentation time-management communication and problem-solving skills.

• Relevant certifications in ERP platforms databases cloud technologies software development or enterprise applications are preferred.

PHYSICAL DEMANDS:

This position classifies the physical exertion requirements as sedentary work involving lifting no more than 25 pounds at a time and occasionally lifting or carrying articles like docket files ledgers and small tools. Although a sedentary job is defined as one which involves sitting a certain amount of walking and standing is often necessary in carrying out job duties. Jobs are sedentary if walking and standing are required occasionally and other sedentary criteria are met.

ADDITIONAL EXPECTATIONS:

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently. Additionally all employees of the College are expected to maintain professional standards of communication able to learn and apply new technology and abide by all policies and procedures. Continued employment remains on an at-will basis.