Senior EPIC Optimization Specialist

City/State

Work Shift

Overview:

Sentara health is looking for a Senior EPIC Scheduling Optimization Specialist to join our team !

The Senior EPIC Scheduling Optimization Specialist is responsible for the strategic design optimization and maintenance of Epic scheduling templates guided scheduling decision trees visit types modifiers and slot configurations across the Ambulatory Service Division. This role plays a critical part in improving scheduling workflows enhancing patient access and maximizing provider capacity utilization. The specialist collaborates closely with operational and clinical leaders to drive improvements aligned with enterprise-wide access and capacity targets.

This position functions as a subject matter expert and project lead managing complex scheduling-related initiatives and contributing to system-wide transformation efforts. The ideal candidate demonstrates a deep understanding of Epic Cadence advanced data analysis skills and the ability to translate operational needs into sustainable solutions.

Key Responsibilities

• Design build maintain and modify Epic scheduling templates visit types modifiers and decision trees based on best practices and operational standards.
• Provide day-to-day support and troubleshooting for Epic scheduling configuration requests across ambulatory departments.
• Serve as a key liaison to service line and department leaders to address scheduling needs align build strategies and resolve configuration issues.
• Ensure timely and accurate fulfillment of template and decision tree requests while educating end users on usage and best practices.
• Partner with operations to evaluate and optimize template utilization appointment lag and access performance through data-informed recommendations.
• Analyze provider and location-specific scheduling data to identify variances uncover root causes and recommend corrective actions.
• Lead and manage scheduling-related projects including new provider onboarding (template design decision tree alignment automated workflows) and provider offboarding (template and system deactivation).
• Conduct one-on-one and group training sessions on template and decision tree maintenance; develop supporting documentation such as tip sheets and quick reference guides.
• Collaborate with Information Services (IS) and Epic technical teams to test and implement system enhancements and configuration changes.
• Leverage Epic reporting tools Power BI Excel and Tableau to produce actionable insights and monitor outcomes of scheduling optimization efforts.
• Collaborates with ASD onboarding to ensure consistent application of Sentaras scheduling standards and operational checklists.
• Champion continuous improvement efforts to enhance scheduling build quality standardization and request turnaround times.

Education

BLD - Bachelors Level Degree required

Certification/Licensure

Epic Cadence Certification (must be obtained within 1 year of hire)

Experience

Required Experience and Skills:

• Proven experience with Epic scheduling build and configuration including templates visit types modifiers and decision trees.
• Strong understanding of ambulatory operations and scheduling best practices.
• Ability to provide day-to-day support and troubleshooting for Epic scheduling requests.
• Demonstrated ability to collaborate with clinical and operational leaders to align scheduling strategies and resolve issues.
• Skilled in analyzing scheduling data to identify trends variances and areas for improvement.
• Experience conducting training sessions and developing user documentation (e.g. tip sheets guides).
• Proficient in Microsoft Excel and Epic reporting tools.
• Ability to lead projects such as new provider onboarding and offboarding (including workflow automation and system configuration).

Preferred Experience and Skills:

• Experience working with Power BI and Tableau to generate insights and measure scheduling outcomes.
• Familiarity with Sentaras operational checklists and standards or similar healthcare system standards.
• Experience collaborating with Information Services (IS) and Epic teams for testing and implementing system enhancements.
• Background in supporting continuous improvement initiatives especially related to standardization and turnaround time optimization.
• Exposure to provider-specific scheduling analytics and appointment lag assessments.

Keywords: Cadence Epic Decsion tree

Benefits: Caring For Your Family and Your Career

Medical Dental Vision plans

Adoption Fertility and Surrogacy Reimbursement up to $10000

Paid Time Off and Sick Leave

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Short-Term Disability and Critical Illness plans

Life Insurance

401k/403B with Employer Match

Tuition Assistance $5250/year and discounted educational opportunities through Guild Education

Student Debt Pay Down $10000

Pet Insurance
Legal Resources Plan
Colleagues have the opportunity to earn an annual discretionary bonus ifestablished system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30000-member workforce. Diversity inclusion and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission to improve health every day this is a tobacco-free environment.

For positions that are available as remote work Sentara Health employs associates in the following states:

Alabama Delaware Florida Georgia Idaho Indiana Kansas Louisiana Maine Maryland Minnesota Nebraska Nevada New Hampshire North Carolina North Dakota Ohio Oklahoma Pennsylvania South Carolina South Dakota Tennessee Texas Utah Virginia Washington West Virginia Wisconsin and Wyoming.