Senior Engineering Program Manager Global SRE

Are you an Engineering Program Manager who thrives in fast-moving highly dynamic environments where priorities evolve quickly and no two days look the same Do you excel at creating clarity alignment and momentum across complex high-stakes work Join the AI Search u0026 Knowledge Platform Global SRE team; the organization responsible for keeping some of Apples most heavily used always-on AI and Search infrastructure reliable resilient and the Senior EPM for Global SRE you will serve as a trusted partner to our London-based SRE Manager extending their reach and driving alignment visibility and execution across time zones. This is a fast-moving highly dynamic environment with an established operating cadence and a constant flow of new priorities. You will bring structure to ambiguity without creating unnecessary overhead using sound judgment adaptability and a pragmatic approach to keep teams is also a hands-on role. You will engage deeply in the technical and operational details and personally lead high-impact programs such as complex infrastructure migrations when direct ownership is needed to accelerate will be the connective force that keeps a global SRE organization aligned informed and ahead of emerging risks and priorities.n

We are looking for an exceptional Engineering Program Manager to join our team and partner closely with ASK Global this highly visible role you will work alongside the London-based SRE Manager as a trusted partner and force multiplier across the organizations global -You will help strengthen operational excellence by identifying and closing gaps in processes tooling planning and execution across a complex matrixed SRE environment.n-You will bring structure and clarity to ambiguous fast-moving inputs; including incidents planning cycles capacity forecasts migrations and leadership priorities and translate them into actionable plans with clear ownership milestones and timelines.n-This is a hands-on program leadership role. You will go beyond tracking execution to deeply engage in the technical and operational details personally driving high-impact infrastructure and platform programs from planning through delivery. You will partner with engineering teams on capacity forecasting resource utilization operational readiness and continuous improvement while identifying scalable approaches that improve the stability resilience and agility of our environments.n-You will also evaluate existing workflows and recommend improvements that increase efficiency consistency accuracy and scalability across the organization.n-Clear proactive communication is central to this role. You will use collaboration channels as an operational signal synthesizing complex information surfacing risks and dependencies escalating critical issues and ensuring teams and leaders remain aligned and informed.n-Because many of the roles key partners are based in California working hours will primarily align with the afternoon and evening in London providing meaningful real-time overlap with both California-based teams and London counterparts.n

-5 years of Technical Program/Project Management experience in a dynamic fast-paced global infrastructure or SRE environment.n-Demonstrated ability to bring structure to ambiguous fast-moving multi-team environments; organizing chaos without over-engineering process (resourceful problem-solving).n-Self-motivated independent and proactive; able to operate with minimal oversight and make sound real-time judgment calls.n-Excellent problem-solving analytical and critical-thinking skills; able to quickly triage prioritize and lead cross-functional teams under pressure.n-Willingness and ability to work evening hours to maximize real-time overlap with California-based teams.

-10 years of Technical Program Management experience ideally spanning global internet services large-scale international user bases and responsibility for rapid-response operations.n-Experience partnering directly with or effectively acting as an extension of an SRE manager/lead operating with their judgment and authority when theyre unavailable.n-Familiarity with AI/ML search or knowledge platform infrastructure at scale.n-Proven track record of raising team maturity improving processes driving tooling adoption and establishing operational consistency across newly formed or still-developing teams.n-Strong technical/infrastructure background; bonus points for past hands-on engineering experience.n-Innate drive to improve how things work with a proven record of driving dramatic improvements in team quality performance agility or effectiveness.n-Capability to foster collaboration across cross-functional globally distributed teams.n-Experience building or improving communication and knowledge-sharing systems for a distributed org (Slack tooling/bots digests runbook hygiene etc.).n-BS/MS in EE/CS/CE or a relevant field or equivalent practical experience.n-Strong customer-service orientation; able to prioritize and manage multiple simultaneous requirements while pushing back when needed to protect alignment with priorities.n-Outstanding written and verbal communication skills with genuine fluency operating through Slack docs and async channels across time zones comfortable being the one who scrubs the noise and keeps everyone current.n-Experience in large-scale global infrastructure environments.n-Direct hands-on experience leading or heavily supporting infrastructure migrations or major operational cutovers not just tracking them but getting into the details yourself.