Senior Engineering Manager

 About the Team:

 ITOM Discovery product is part of the Service Operations Business Unit that brings together IT Service Management (ITSM) IT Operations Management (ITOM) and CMDB capabilities on the ServiceNow Platform. This product engineering organization builds the software that helps customers deliver resilient intelligent and efficient enterprise services. Together these capabilities help customers modernize how they deliver and operate services improve reliability reduce manual effort and drive measurable productivity outcomes on a single platform. 

This engineering organization is a dynamic group of builders thinkers and problem-solvers focused on delivering scalable AI-powered software products that improve how organizations work. We value clean architecture intuitive experiences operational excellence and a culture of continuous improvement. Every engineer plays an important role in shaping the quality reliability and long-term success of our products.

What you get in this role:

As a Senior Manager of Engineering you will lead the teams that architect and build assistive and autonomous AI-native products to usher customers (IT departments using our IT operations management applications) into an agentic-first era. The work will span large-scale distributed systems data ingestion context creation and utilization agentic harnesses cost optimization and agentic feedback loops to ensure value realization for our customers. This role requires people leadership thought leadership deep technical expertise strong architectural judgment and a keen understanding of the scientific method to ship and refine real product through iterative experimentation. You will be accountable for the growth health and delivery outcomes of your teams. 

• Own technical strategy and delivery for your teams.
• Set architectural direction hold the bar on quality and reliability and stay close enough to the work to validate hypotheses through evidence not theory. 
• Hire coach and develop engineers tech leads and managers. Build inclusive high-performing teams with clear career paths and durable ownership. 
• Identify and address value realization gaps in products that exist but arent delivering expected outcomes.
• Diagnose root causes (architecture UX data quality feedback loops cost) and direct targeted improvements. 
• Establish architecture patterns engineering standards and operating rhythms specific to your problem domain.
• Document tradeoffs rationale and implementation guidance to help teams move faster and make consistent decisions. 
• Collaborate across ITOM engineering teams to share learnings validate approaches and accelerate adoption of patterns that work. 
• Collaborate with stakeholders across Product Design Security Operations Sales and Customer Success aligning on roadmap and release readiness meeting security and compliance requirements and feeding field and customer signal back into engineering priorities. 

Qualifications :

To be successful in this role you have: 

• Experience leveraging or critically evaluating how AI can be integrated into work processes decision-making or problem-solving. This includes using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs impact on the business or industry.
• 10 years of related engineering experience including 3 years leading and managing engineering teams (including managers or team leads) or equivalent practical experience.
• Strong experience building and operating large-scale distributed systems enterprise platforms data-intensive products cloud-scale infrastructure.
• Deep understanding of system design for scale reliability observability fault tolerance data quality security and production readiness.
• Strong technical depth in Java Golang or similar programming languages. 
• Strong judgment in balancing long-term architecture with pragmatic execution customer impact engineering velocity and business priorities.
• Experience mentoring senior engineers raising engineering standards and building reusable patterns that create leverage across teams.
• Proven ability to define technical direction influence architecture across teams and translate ambiguous product strategy into executable engineering plans. 
• Ability to lead through formal authority and technical credibility alike building alignment across peer engineering Product Design Security Operations Sales and Customer Success organizations.
• Experience with enterprise IT operations management Agentic AI Harness engineering  is a strong plus.

For positions in this location we offer a base pay of $190900 - $334100 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time