Senior Director, Client Financial Services

Centerstone is among the nations leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes peoples lives. A dynamic well-established organization we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team!

JOB DESCRIPTION:

Job Summary:

The Senior Director Client Financial Services is responsible for end-to-end revenue cycle management operational performance data integrity and financial
outcomes of Client Financial Services within an assigned Electronic Health Record (EHR) platform. This role ensures revenue cycle data is
accurate reliable and suitable for accounting month-end close forecasting audits and state and regulatory reporting.
The Senior Director executes enterprise revenue cycle strategy and standards established by the Vice President Client Financial Services
while maintaining direct accountability for EHR-specific performance cash flow predictability and early identification of financial risk.

Essential Job Functions:

• Ensure accuracy completeness and reliability of all Client Financial Services data within the assigned EHR
• Certify EHR data readiness for month-end close financial reporting and audits
• Manage configuration and utilization of state-specific funding grants and restricted resources
• Ensure accurate calculation and application of contractual allowances bad debt and other reserves
• Provide variance analysis and explanations for allowance and revenue changes
• Drive performance improvements in Accounts Receivable aging and Days in A/R
• Lead initiatives to improve clean claim rates and payer responsiveness
• Develop forward-looking projections and cash flow analysis
• Identify and escalate emerging reimbursement operational or policy-related risks
• Lead coach and develop EHR-aligned Client Financial Services teams
• Partner with Finance IT Data and Clinical leadership to optimize workflows and systems
• Serve as escalation point for complex payer system or operational issues

Areas of Focus:
Data Validity/Integrity
Allowances and Adjustments
Aging/Days in A/R
Allocation Management
Projections/anticipated risk events

Knowledge Skills and Abilities:

• Advanced knowledge of healthcare revenue cycle operations and reimbursement
• Strong understanding of EHR configuration and downstream financial impact
• High level of financial analytical and forecasting expertise
• Ability to interpret complex data and translate it into actionable insights
• Strong leadership communication and change management skills
• Ability to work effectively in a complex multi-entity environment

Education and Experience Requirements:

• Bachelors degree in healthcare administration finance business or related field required
• Masters degree preferred
• Minimum of 710 years progressive revenue cycle leadership experience
• Demonstrated experience owning financial performance within a complex EHR environment.
• Experience in multi-entity or state-funded healthcare systems preferred.

Supervisory Expectations:

• Communicate expectations clearly and consistently
• Provide leadership coaching and performance management
• Support professional development and succession planning
• Reinforce accountability collaboration and continuous improvement

Physical Requirements
Sedentary work involving sitting most of the time with occasional standing or walking.
Requires repetitive hand and finger movement for computer and keyboard use.

Time Type:

Pay Range:

Delivering care that changes peoples lives starts with our employees. Below are just some of the great benefits Centerstone employees enjoy:

• Medical dental and vision health coverage

• Flexible Spending and Health Savings Accounts

• 403b retirement plan with company match

• Paid time off and ten paid holidays

• AD&D Insurance Life Insurance and Long Term Disability (company paid)

• Employee Resource Groups

• Continuing education opportunities

• Employee Assistance Program

Centerstone is an equal opportunity employer. Employment at Centerstone is based solely on a persons merit and qualifications directly related to professional competence. We treat all clients and colleagues with dignity and respect.

At Centerstone we use our values as a guide for what we do. Respect Expertise Integrity and Empowerment are at the heart of every interaction at Centerstone and particularly rooted in our Culture.

Our approach to culture is to create an environment that encourages supports and celebrates the voices and experiences of our employees. We are committed to a culture of empowerment respect integrity and expertise that powers our innovation and connects us to each other our clients and the communities we serve.

Centerstone is also committed to a strong culture of quality and safety celebrating role-models who champion best practices for quality clinical risk and patient safety.