Senior Device Fleet and Infrastructure Engineer

The ASE Device Infrastructure Compute Engineering team is seeking a results driven and meticulously organized Device Fleet and Infrastructure Engineer. We manage a fleet of thousands of Apple devices used in a centralized automated test system which is a critical tool used by engineers developing for iOS watchOS tvOS and macOS. This position will provide the opportunity to work with the latest Apple hardware and software and be part of a rapidly growing organization.

This role supports Apples internal device-testing fleet of more than 30000 devices and growing including iPhone Mac Apple TV Apple Watch and future products. The engineer will maintain the device lab server network and automation infrastructure required to provide a stable and reliable testing environment. This position also leads complex operational initiatives partners with engineering and cross-functional teams and improves fleet reliability through automation monitoring and Site Reliability Engineering practices.

Prepare deploy administer troubleshoot repair and maintain Apple devices and systems used for testing including prototypes test configurations and remote systems running macOS iOS and other Apple operating the complete hardware and infrastructure lifecycle including qualification New Product Introduction inventory tracking fleet deployment rack-and-stack installation maintenance commissioning decommissioning and equipment configure monitor and troubleshoot laboratory server network and security infrastructure including switches firewalls wireless equipment DNS DHCP IP address management power cooling and monitoring and maintain automation using Python Ansible Git and related tools; improve the automated device-management platform and replace manual or repetitive processes with scalable Site Reliability Engineering practices by maintaining actionable monitoring and alerts validating production changes analyzing system performance participating in on-call rotations responding to incidents and implementing post-incident corrective operational initiatives and collaborate with engineering networking facilities security and leadership teams across locations and time zones clearly communicating project status service health risks and technical issues.

Extensive experience administering deploying repairing and troubleshooting Apple hardware macOS iOS and related device technologies in a large-scale or automated testing knowledge of enterprise networking including Layer 2 and Layer 3 technologies routing switching DNS DHCP IP address management wireless networking firewalls and network-security installing operating and maintaining laboratory server data-center or comparable infrastructure including racks power cooling equipment placement and hardware lifecycle writing and maintaining Python scripts and Ansible playbooks with strong working knowledge of Git and code-review platforms such as ability to troubleshoot complex interconnected hardware software network and service environments and to break down ambiguous problems into practical written and verbal communication collaboration organizational and leadership skills with the ability to manage multiple priorities and work effectively across technical and nontechnical to work in laboratory and server-room to install move organize and maintain devices servers network equipment and related to lift carry and move equipment weighing up to 50 pounds.

10 or more years of experience supporting Apple products automated device laboratories large-scale device fleets infrastructure operations or a comparable technical experience with hardware qualification New Product Introduction production validation and the commissioning and decommissioning of laboratories or automation with Palo Alto Networks and Fortinet firewalls and with Cisco Ubiquiti or Meraki wireless with Kea DHCP Infoblox DNS platforms and enterprise IP address-management applying Site Reliability Engineering principles including service monitoring actionable alerting incident response post-incident reviews capacity analysis and reliability or bachelors degree in a technical field or equivalent practical experience.