Senior Desktop Systems Analyst

Leidos is seeking an Desktop Systems Lead /Senior Desktop Systems Analyst to support large-scale migration and operations on a large high-profile DOD contract in Fort Belvoir VA OR Albuquerque New Mexico. The I3TS program provides enterprise-wide IT support to enable DTRAs Information Management & Technology Directorate (ITD) to consolidate modernize and continuously innovate the delivery of IT services and mission capabilities to DTRAs internal and external mission partners operating in CONUS and OCONUS locations.

In this role a successful candidate combines hands-on high-level technical troubleshooting with operational leadership to ensure that end-user devices software and peripheral systems run efficiently and remain highly secure.

Clearance: Must currently hold an active DOD TS/SCI clearance

Primary Responsibilities:

• Coordinate Desktop Installation projects by Organizing the implied tasks and equipment needed to complete tasks

• Evaluate enterprise peripheral integration establish SCIF workstation security standards and integrate Printers

• Design configure and maintain enterprise endpoint systems and deploying OS Images

• Leads by example and trains new desktop system analysts on how to perform root cause analysis for Endpoints and Printers

• Demonstrated outstanding customer service and follow up to customers for their care

• Optimize virtual desktop infrastructure (VDI) configurations provide root cause analysis

• Understands compliance of information systems security and assurance

• Deployment imaging troubleshooting connection issues of Endpoints for IT Service Desk mission tasks in the DTRA SCIF areas.

• Deployment of the new Printers in SCIFs and various locations in DTRA.

• Document updates for Microsoft Planner Dashboards to keep Leadership informed of tasks

• Perform root-cause system performance analysis and establish enterprise incident mitigation strategies to deliver permanent resolution

• Direct and mentorjunior desktop system analysts

• Oversee queue management andensure SLAs and response timesare met

• Act as the primaryescalation pointfor complex technical tickets

• Perform root cause analysison Endpoints and Printers

• Diagnose complexOperating System issues(Windows) and device driver conflicts

• Oversee workstation refresh programs data migrations and OS imaging

• Coordinateperipheral deployments(enterprise printers AV systems mobile devices)

• Partner with network and cybersecurity teams to enforceIT security policies

• Draft and maintain standard operating procedures andtechnical playbooks

Basic Qualifications:

• Bachelors Degree with 8 12 years of prior relevant experience or Masters with 6 10 years of prior relevant experience. May possess a Doctorate in technical domain. Additional experience will be considered in lieu of a degree.

• Active DOD TS/SCI clearance

• Current 8140 (Previously 8570) IAT Level II (SEC or equivalent) prior to your start date with Leidos as well as ability to maintain certification for duration of assignment to the DTRA I3TS contract.

• 4 years of experience in enterprise systems administration IT Service Desk Customer Service.

• Demonstrated experience utilizing ITSM enterprise suites (e.g. ServiceNow) for incident governance infrastructure tracking and root-cause analysis.

Preferred Qualifications:

• Systems or network administration experience in Windows 11 Operating System and/or Linux environments.

• Familiarity with automated call distribution systems.

• Certification in a process-based platform including programs equal to ITIL HDI CoBIT Lean Six Six Sigmaetc.

If youre looking for comfort keep scrolling. At Leidos we outthink outbuild and outpace the status quo because the mission demands it. Were not hiring followers. Were recruiting the ones who disrupt provoke and refuse to fail. Step 10 is ancient history. Were already at step 30 and moving faster than anyone else dares.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.