Senior Desktop Support Engineer

BBVA is a global company with more than 160 years of history that operates in more than 25 countries where we serve more than 80 million customers. We are more than 121000 professionals working in multidisciplinary teams with profiles as diverse as financiers legal experts data scientists developers engineers and designers.

Role Summary

Provide advanced desktop and end-user support in a high-pressure banking and trading floor environment. Responsible for system administration workstation builds VDI support incident resolution and maintaining secure high-availability IT operations.

Key Responsibilities

• Deliver day-to-day service desk support (tickets calls emails) for trading banking and enterprise systems.

• Troubleshoot and resolve desktop application and system performance issues.

• Build configure and maintain desktops laptops mobile devices and VDI environments.

• Manage user accounts access control and system configurations.

• Perform OS installations patching and vulnerability remediation.

• Support trading floor technologies (turret phones voice systems market data platforms).

• Execute start-of-day and end-of-day operational procedures.

• Maintain and update Windows and VDI images.

• Manage IT asset inventory and lifecycle.

• Collaborate with global teams to resolve incidents.

• Ensure compliance with security standards and best practices.

Complexity & Impact

Handles complex time-sensitive technical issues impacting trading operations. Requires independent problem-solving sound judgment and minimal supervision. Direct impact on business continuity trading availability and user productivity.

Required Skills & Experience

Technical Expertise

• Advanced knowledge of Windows 10/11 Enterprise imaging building machines and troubleshooting

• Experience with ITSM tools (BMC Helix ServiceNow Microsoft Service Manager)

• Mobile Device Management (Intune MobileIron)

• VDI environments and SCCM packaging/deployment

• Microsoft Office (O365 & on-prem) including add-ins/macros troubleshooting

• Endpoint security and patching (Qualys Ivanti Zscaler SentinelOne)

• Cisco voice systems and trading turret platforms

• Audio/video conferencing technologies

• Basic networking knowledge

Trading Environment Experience (Strongly Preferred)

• Familiarity with financial/trading applications such as Bloomberg Refinitiv ION Tradeweb FXAll CME/BrokerTec MarketAxess etc.

Additional Skills

• Strong troubleshooting and analytical skills

• Excellent communication and stakeholder management

• Ability to work under pressure in a fast-paced environment

• Scripting/automation (PowerShell preferred)

• Experience with reporting tools (Excel LDAP SQL) is a plus

• Workday administration experience is a plus

• Familiarity with AI tools and automation solutions is a plus

Education & Certifications

• Bachelors degree or equivalent experience

• 8 years of relevant experience

• Microsoft/Cisco certifications preferred

• Spanish language skills are a plus

All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

With respect to this position in our Houston Office the expected base salary ranges from $100000 to $115000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also addition to salary and a generous employee benefits package successful candidates are eligible to receive a discretionary bonus.

*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions

It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills training experience education and where applicable certifications obtained. Market and organizational factors are also addition to salary and a generous employee benefits package successful candidates are eligible to receive a discretionary bonus.

Pay Transparency Policy Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information (41 C.F.R. 60-1.35 (c)).

Individuals with Disabilities

BBVA USA BBVA Securities Inc. and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. If you are a U.S.-based job seeker with a disability who is unable to use our online tools to search and apply for jobs please contact us by emailing: or by calling toll-free (in the U.S.) 1-. Please indicate the specific type of assistance needed*.

*The disability access telephone line and email address are reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes such as following up on an application or non-disability related or technical issues will not receive a response.

EEO Statement

BBVA USA BBVA Securities Inc. and BBVA S.A. New York Branch have a firm and unwavering policy to provide equal employment opportunity without regard to age citizenship color disability ethnic origin gender gender identity and expression marital status nationality national origin race religion sexual orientation genetic predisposition protected veteran status or any other status or classification protected by federal state or local law. This policy includes all job groups classifications and organizational units. With regard to employment this policy extends to applicants and covers our recruiting hiring promotion transfer demotion discipline termination benefits compensation and training practices as well as social and recreational activities.

View the EEO is the Law & View the EEO is the Law Supplement Poster poster. BBVA USA BBVA Securities Inc. and BBVA NY are equal opportunity and affirmative action employer.