Senior Data Center Technician

• Demonstrates expertise in and participates in providing guidance on standard processes and procedures for preparing installing performing diagnostics troubleshooting replacing and/or decommissioning IT datacenter technology(ies) and equipment. Maintains expertise with the functions of and participates in providing guidance on the interactions between cabling infrastructure network server and storage equipment.
• Provides guidance to other technicians on changes to processes and procedures. Reviews Process Change Notifications (PCNs) and proactively shares relevant information to enable efficient workflow and evaluate impact on work execution to identify and mitigate impact changes to their area of work will have on others. Asks questions when they do not have required information resolves others questions in a timely manner and may provide feedback on changes to processes to direct-line management.
• Completes assigned tickets efficiently and in alignment with relevant Key Performance Indicators (KPIs) per task type independently. Provides guidance and/or assists less experienced technicians with complex tickets or tasks and appropriately escalates challenging or complex tickets to internal business partners as needed. May coordinate and assign tasks to other technicians on temporary basis (i.e. in absence of direct-line manager availability and/or ticket assignment automation) providing direction as needed to ensure work is appropriately allocated to meet Key Performance Indicators (KPIs) per task type.
• Complies with Data Center business unit policies procedures and deadlines with guidance from experienced technicians and/or direct-line management. Escalates issues related to compliance or operational assurance activities to direct-line management.

• Reinforces a positive and effective team environment by sharing information and best practices with other shifts/technician teams assisting as needed in cross-discipline collaborations staying apprised of the status of others work to respond to questions regarding work-window adjustments internal business partner inquires and other team members while partnering with other shifts of technician teams to complete smooth transition and effective handover of ticketed work. Provides responds to and encourages providing feedback regarding on ways to work more effectively or enhance efficiency within their team and adopts best practices shared within-and-across shifts or technician teams.
• May conduct assists in conducting and/or participates in daily safety briefings. Completes required Environmental & Health Safety (EHS) training provides other technicians with guidance to comply with safety procedures (e.g. equipment use lifting electrical hazards ladder/rolling stair use) completes required Task Hazard Analysis (THAs) and uses appropriate equipment and Personal Protective Equipment (PPE) for assigned tasks. Adheres to and promotes a culture of safety taking proactive action to alert others of safety concerns near-misses and/or incidents. Participates in the regular cadence of proactive safety observation reporting processes and systems.
• Completes required security and data management training while complying with security and data management procedures/policies with guidance from direct-line management. May escort third party vendors or IT support on-premises at data centers or network sites. Appropriately takes action and reports physical security access concerns and/or incidents to direct-line management or via established reporting indicated above this role has a travel requirement of up to 25% which means you may be required to travel from time to time as part of this role.
• As indicated above this role has a travel requirement of up to 25% which means you may be required to travel from time to time as part of this role.
• As indicated above have the ability to work12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttime weekends and/or holidays.

• Completes required training aligned to job focus areas and workloads (i.e. Break fix Deployment Simple Change Decommission IT Critical Environment) in a timely manner per direct-line management assignment(s). Actively mentors and supports training of other technicians through on-the-job training (OJT) and by providing direct guidance on specific job focus areas and workloads (i.e. Break fix Deployment Simple Change Decommission IT Critical Environment). May complete additional or supplemental training to obtain or maintain relevant industry or technical certifications.
• Maintains an awareness of Key Performance Indicators (KPIs) through reporting dashboards systems for personal monthly performance discussions as needed.
• Escalates and/or seeks guidance from experienced technicians or direct-line management regarding client interactions.
• Develops a comprehensive understanding of cross-functional Data Center processes to support partnerships with internal and external stakeholders.

• Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near far and peripheral with correction) defined via standard medical terms and applicable criteria. Normal color vision for electrical work defined via standard medical terms and applicable criteria.

• Provides guidance to less experienced technicians for and develops/employs own effective execution order strategy(ies) for assigned tasks. Prepares stages sets up and performs basic startups and shutdowns for hardware (e.g. racks hard drives switches) according to specific written instructions provided via checklists guides standard processes emails while providing guidance to less experienced technicians with direction from management where applicable. May perform tasks in tandem with other technicians to comply with procedures and safety requirements.
• Follows procedures to immediately communicate report and escalate data center technical or safety related incidents to direct-line management. Participates in bridge calls to provide details on incident status and executes on-site follow-up actions as directed if necessary. May leverage learnings to contribute to the improvement of quality of service and support.
• Applies advanced diagnostics and troubleshooting expertise and/or leverages standard procedures to quickly and efficiently identify the cause(s) of technical issues and replace faulty components in network storage or server equipment with zero-to-minimal customer and/or business disruption. Maintains advanced awareness of conditions circumstances and scenarios which may reflect significant customer or business impact within the Data Center environment and escalates observations of imminent incident risks or potential situations immediately to direct-line management.
• Performs discrete quality control activities and assessment of work to compliance standards and process adherence performed by other technicians. Regularly performs post-execution verification of grounding staging labeling and cabling to align with all safety protocols deployment standards and planned Network Design Templates (NDTs). Identifies errors in deployment standards or Network Design Templates (NDTs) and escalates to relevant technicians specialists or internal business partners to coordinate corrections as needed.
• Directly performs decommissions simple changes (e.g. memory upgrades OS rebuilds) complex changes (e.g. upgrading entire racks) and refreshes of infrastructure cabling network storage and server equipment following standard procedures with minimal-to-no guidance. Processes and verifies compliance with standards and procedure for data-bearing devices (DBDs) destruction and/or confirms any-and-all such devices (e.g. hard-drives solid-state drives flash cards etc.) contained within network storage or server equipment has been identified for eradication or destruction. May engage as needed to execute work as defined by organizational standards and project timelines as communicated with guidance from direct-line management and appropriate notification to stakeholders.

• Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise heat and light due to necessary equipment and ventilation systems.

• Embodies our cultureand values.

• High school diploma GED or equivalent and basic knowledge of computer hardware and components and 2 years experience supporting IT equipment or related technology OR equivalent experience

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

• Associates Degree in Computer Science or other field and/or equivalent work experience.
• 3 years experience supporting IT equipment (Networking Devices Experience ) or related technology
• 2 years experience working in a production mission-critical 24x7x365 datacenter environment
• Applicable certifications: ASICS/Inventory Control CompTIA (A Server Network) Basic Structure Cabling (BSC) Data Center Foundation Certification (DCFC) Microsoft Certified Professional (MCP) Vendor-Specific Network Certifications

Data Center Technicians ATR-D - The typical base pay range for this role across the U.S. is USD $34.13 - $56.54 per hour. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $45.24 - $63.61 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC