Senior Customer Value Manager
Job Location:
Boston, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Userlane combines Application Intelligence and Contextual Assistance for regulated industries. Application Intelligence shows where software creates cost and friction across the estate. Contextual Assistance helps people get work done in the moment without training burden. We work with healthcare organizations across the US and Europe helping clinical and operational teams work confidently in complex systems like EHRs and other core clinical and business applications.
The work is hands-on. You configure deploy and measure adoption yourself not only manage the relationship. Thats what makes this role different from a typical customer success seat and its also the part candidates tend to find most energizing: you get to build the proof not just report on it.
- Your portfolio of US accounts end to end: onboarding adoption value delivery retention and expansion.
- Setting clients up for success and steering them to value agreeing what success looks like with each client then delivering it.
- Quantified proof of what Userlane delivered in the customers terms: time saved on the job training burden reduced tickets deflected go-lives de-risked.
- The technical and value seat alongside Sales on new deals and expansions: solution design proof of concepts technical evaluations security and compliance reviews and requests for proposal.
- Hands-on delivery in US accounts: configuration deployment adoption measurement and the work that follows go-live.
- Renewals and expansion: renewal strategy commercial positioning risk and opportunity reviews and an accurate forecast.
- A hands-on delivery track record in enterprise software: youve deployed and operated a solution yourself not only managed the relationship around it.
- Five or more years in customer success solutions consulting or account management with large organizations.
- Experience in solutions capacity: solution design technical demonstrations and proof of concepts.
- Comfort working with a European headquarters and a distributed team across time zones.
- Strong analytical skills: you read usage data and turn it into something a budget owner can act on.
- Excellent project management communication and presentation skills including with senior executives.
- Practical use of AI and automation to move faster in adoption analysis reporting and account planning.
- Hands-on builder who prefers proving value over reporting on it; comfortable owning delivery not only the relationship.
- Highly self-sufficient: sets own priorities owns a market end to end and asks for help when needed.
- Direct evidence-based communicator who turns usage data into a story a budget owner acts on.
- Equally comfortable as an individual contributor today and as a future builder of a small team.
- Experience delivering with or through implementation or delivery partners.
- Regulated industry fluency and credibility with both business and IT buyers. Healthcare weighs heaviest: the EHR landscape and integrated delivery network (IDN) structures. Depth in pharma financial services or manufacturing counts alongside it.
- A credible path to building and leading a small post-sales team.
- Experience speaking at healthcare or life sciences industry events.
Shape a market.You shape how post-sales works in the US market not just how one account is served.
Team and culture:A high-performance culture with great leadership and a fun engaged motivated and diverse team with people from over 20 countries.
Two-week deploymentversus months for alternatives. Decisions turn into outcomes fast.
We win on expertiseand outcomes not procurement exercises and feature comparisons.
Real ownershipat a pre-exit scale-up: meaningful equity and the chance to build the US post-sales motion.
Growth:We take you and your development seriously. Weekly 1:1s a personalized skills assessment and development plan on-the-job coaching and budget for events and training.
Benefits:Flexible benefits related to savings and security health and well-being and lifestyle and leisure.
Required Experience:
Manager
About Company
Userlane is one of Europe’s fastest-growing technology companies. Our product is designed to deliver instant software adoption for applications across every industry. If you are looking for an opportunity where you’ll tackle big problems alongside some of the most talented and dynamic ... View more
