Senior Customer Manager Demand Platforms

Job Description:

Accelerator a global Division of Mars Snacking is on the front line of unlocking growth across high-potential categories and brands to fuel whats next for Snacking. Its home to both emerging and enduring brands including KIND TRÜ FRÜ NATURES BAKERY RXBAR EGGO POP-TARTS and RICE KRISPIE TREATS. Combining the scale of Mars with the agility of a start-up our Division has the ambition to accelerate the future of snacking by delivering products consumers love today discovering category-shaping innovations for tomorrow and developing entrepreneurial teams whose impact will last for generations.

Were looking for passionate talent who dare to dream big agile collaborators who talk straight and decide fast and driven performers with a growth mindset. Were proudly part of Mars while also building something boldly different. If this inspires and energizes you youve found the right place where you can do cool things with fun people for one of the biggest snacking companies in the world!

The ODD Lead Digital Commerce leads Accelerators On-Demand Delivery and Marketplace Commerce agenda with responsibility for driving strategy execution analytics and performance across last-mile delivery platforms marketplaces and emerging commerce models.

This role will support the Accelerator business across brands including KIND RXBAR Nutri-Grain Special K Bars Pure Organic Eggo Rice Krispies Treats and Pop-Tarts with a focus on accelerating growth across platforms such as Instacart Amazon DoorDash Uber Eats GoPuff and DashMart.

As the Accelerator division continues to evolve this role will help build the commercial and operating muscle needed to win in digital commerce. The ODD Lead will translate platform performance shopper behavior retail media learnings and customer opportunities into scalable strategies repeatable playbooks and clear execution models that can be applied across brands customers and markets.

This role will also serve as a key connector into the broader Mars Snacking Digital Commerce and Route-to-Market ecosystem helping ensure Accelerator is both adopting and shaping global best practices across On-Demand Delivery marketplaces digital merchandising retail media performance marketing and connected commerce. The role is expected to build capability by transforming successful customer programs platform partnerships and test-and-learn initiatives into scalable growth models and best practices.

Job Responsibilities

• Lead omni-commerce analytics sales performance reporting forecast attainment share growth and performance optimization across key digital commerce marketplace and last-mile delivery platforms.
• Develop and execute commercial strategies across Instacart DoorDash Uber Eats GoPuff DashMart and emerging commerce platforms to accelerate growth improve conversion and expand household penetration.
• Co-lead digital merchandising digital shelf retail media marketplace activation and connected commerce strategies ensuring platform execution is linked to broader brand customer and commercial priorities.
• Build scalable playbooks execution standards and test-and-learn models across On-Demand Delivery marketplaces retail media digital merchandising and last-mile activation with the ability to scale learnings across Accelerator brands and into broader Mars Digital Commerce forums.
• Partner cross-functionally with Sales Marketing Finance Category Leadership Retail Media Customer Teams and Global Digital Commerce partners to align priorities remove barriers and deliver shared commercial outcomes.
• Support joint business planning with strategic platform partners including identifying added-value media opportunities bespoke insights commercial unlocks and tri-party arrangements across customers platforms and brands.
• Serve as a subject matter expert and global capability connector bringing external platform expertise and internal Mars best practices together to shape how Accelerator wins across evolving commerce models.
• Communicate complex platform media and performance insights to senior leaders cutting through the noise to surface the so what commercial opportunity and recommended action.

Qualifications

Required

• 5 years of experience in CPG Sales Digital Commerce Shopper Marketing Retail Media Category Management or a related commercial function.
• 2 years of experience managing commercial strategies customer relationships or media execution across last-mile delivery platforms such as Instacart DoorDash Uber Eats or similar partners.
• Strong understanding of digital commerce growth levers including assortment content search digital shelf retail media promotions loyalty marketplace execution and performance analytics.
• Proven ability to translate data customer insights and platform performance into clear commercial strategies and action-oriented recommendations.
• Demonstrated ability to influence outcomes across functions seniority levels and stakeholders without complete authority.

Preferred

• Experience managing retail media investments and optimization strategies that drive measurable sales share and conversion outcomes.
• Experience developing connected commerce digital shelf marketplace or omni-channel growth strategies across grocery drug dollar discount pure-play or delivery-based retail partners.
• Experience supporting or leading joint business planning strategic customer negotiations added-value media opportunities and test-and-learn programs.
• Experience working in a global regional or highly matrixed environment with the ability to translate local market execution into scalable enterprise best practices.
• Entrepreneurial mindset with the ability to thrive in fast-paced evolving organizations and build capabilities from the ground up.

What to Expect from Mars

• Work with diverse and talented Associates all guided by the Five Principles.
• Join a purpose driven company where were striving to build the world we want tomorrow today.
• A strong focus on learning and development support from day one including access to our in-house Mars University.
• An industry competitive salary and benefits package including company bonus.

The base pay range for this position at commencement of employment is between the range listed below however base pay offered may vary depending on multiple individualized factors including but not limited to job-related knowledge skills and total compensation package for this position will include variable pay medical and dental benefits participation in 401k plan and paid time off of participation in these benefit plans will be provided if an applicant receives an offer of employment.