Senior Customer Engineer, Fed Toronto, CA

• Ottawa ON

At Cloudflare we are on a mission to help build a better Internet. As the architectural complexity of enterprise solutions scales we are evolving how we partner with our customers. The Customer Engineer (CE) represents the core driver of our technical go-to-market strategy: a trusted advisor who owns the technical relationship from the initial discovery phase through to long-term adoption and ongoing account expansion.

Sitting within the GTM organization and reporting to the Regional Customer Engineering Leader you will not hand off your customers once an initial agreement is reached. Instead you will operate as a quota-carrying technologist utilizing AI-augmented workflows to eliminate administrative toil so you can focus on high-value architectural design and driving measurable business outcomes across the entire customer journey.

• Technical Validation: Partner closely with Account Executives to lead technical discovery build bespoke architectures and deliver compelling product demonstrations and Proof of Concepts (PoCs) across Cloudflares portfolio (Security Networking and Developer Platforms).
• Customer Adoption & Value Realization: Lead and/or provide oversight to technical onboarding and implementation serving as the primary executive and engineering contact for the customer. You will partner with Account Executives to own discovery demos onboarding technical health risk and expansion strategy. You will proactively monitor dynamic customer health scores and telemetry to ensure rapid time-to-value and resolve integration bottlenecks.
• Commercial Accountability & Expansion: Carry a variable quota tied directly to new business acquisition and/or ongoing account growth. You will be commercially accountable for ensuring deep platform adoption retaining revenue and identifying strategic cross-sell and up-sell opportunities based on product usage data. Lead technical Quarterly Business Reviews (QBRs) to translate platform capabilities into return on investment for C-level executives.
• Trusted Advisory: Act as a trusted technical advisor throughout the entire customer lifecycle maintaining a continuous deep relationship with key stakeholders from initial onboarding through maturity renewal and expansion.
• AI Orchestration & Workflow Automation: Act as an AI-Augmented engineer. Leverage AI agents and internal platforms to automate routine tasks such as RFP/Security Questionnaire responses sandbox provisioning and basic telemetry monitoring reclaiming your time for strategic customer advisory.

• Experience: Experience in a customer-facing technical role such as Solutions Engineering Customer Engineering Sales Engineering or as a Forward Deployed Engineer (years of experience required will vary based on Associate Senior Staff or Principal leveling).
• Technical Acumen: Broad technical expertise spanning web security networking (routing DNS DDoS mitigation) cloud infrastructure and enterprise architecture.
• Commercial Mindset: Proven track record of operating in a quota-carrying or revenue-aligned environment with a strong understanding of SaaS metrics business value translation and enterprise sales cycles.
• Communication: Exceptional presentation and stakeholder management skills capable of bridging the gap between deep technical implementation details and high-level C-suite business strategy.

• Cloudflare AI Stack Experience: Hands-on experience building deploying or architecting solutions using Cloudflares developer platform and AI ecosystem specifically Workers AI AI Gateway and Vectorize.
• Applied AI Knowledge: Experience with prompt engineering Large Language Model (LLM) orchestration or Retrieval-Augmented Generation (RAG) architectures.
• Coding/Scripting: Proficiency in Python JavaScript or similar languages to write custom integration scripts API connectors and edge computing functions.

This role features a competitive base salary and a variable commission structure tied directly to the successful execution of full-lifecycle commercial targets including new business acquisition ongoing adoption milestones and overall account expansion.

Compensation may be adjusted depending on work location. This role is eligible to earn incentive compensation under Cloudflares Sales Compensation Plan. The estimated annual salary range includes the on-target incentive compensation that may be attained in this role under the Sales Compensation Plan.

What Makes Cloudflare Special

Were not just a highly ambitious large-scale technology company. Were a highly ambitious large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014 weve equipped more than 2400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work technology already used by Cloudflares enterprise customers--at no cost.

Athenian Project: In 2017 we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free so that their constituents have access to election information and voter registration. Since the project weve provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Heres the deal - we dont store client IP addresses never ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something youd like to be a part of Wed love to hear from you!

Please note that applicants who progress to the offer stage of the interview process may be asked to attend an in-person interview within one of the Cloudflare Offices or Cloudflare Hubs. More details about this will be available at that stage of the interview process.

This position may require access to information protected under U.S. export control laws including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their or any other persons perceived or actual race color religion sex gender gender identity gender expression sexual orientation national origin ancestry citizenship age physical or mental disability medical condition family care status or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include but are not limited to changing the application process providing documents in an alternate format using a sign language interpreter or using specialized equipment. If you require a reasonable accommodation to apply for a job please contact us via e-mail at or via mail at 101 Townsend St. San Francisco CA 94107.