Senior CS Technical Support Engineer

Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster cheaper more energy-efficient microchips. We design develop integrate market and service these advanced machines which enable our customers - the worlds leading chipmakers - to reduce the size and increase the functionality of their microchips which in turn leads to smaller more powerful consumer electronics. Our main headquarters are located in Veldhoven the Netherlands and we have 18 office locations around the United States including main offices in Chandler Arizona San Jose and San Diego California Wilton Connecticut and Hillsboro Oregon.

Our San Diego-based division Cymer specializes in developing deep ultraviolet (DUV) light sources.

Role and Responsibilities

As a Senior CS Technical Support Engineer you will deliver technical support for Cymer laser products in Integrator and Chipmaker Operations. The Cymer Global Support Center (GSC) provides comprehensive technical engineering support for escalations and technical issues collaborating with account teams program engineering and Cymer field service personnel.

The role of a GSC engineer consists of a diversity of tasks and responsibilities based on the phase of system maturity to include supporting New Product Introduction (NPI) and ensuring Cymer field engineers have the right procedures tools diagnostics and training to service Cymer light sources at customer sites.

Other responsibilities of the Senior Technical Support Engineer will include:

• Provide technical support to local Cymer engineers by using standard laser theories and concepts to diagnose troubleshoot and repair DUV light sources.

• Utilize established escalation and service management processes to respond to field issues where first line and second-line product support has been unable to isolate and repair malfunctioning equipment.

• Identify and report design reliability and maintenance issues to the engineering team.

• Assist in resolving structural problems and implementing solutions to prevent recurring issues in the field.

• Support NPI rollout to the field to include procedure development training local teams developing new diagnostics test and integrating new tools and on-site support during the introduction phase.

• Collaborate with Subject Matter Experts to define troubleshooting procedures Technical Bulletins Field Service Alerts and Field Change Orders.

• Serve as a liaison for field requests and Continuous Improvement Projects (CIP).

• Update and develop Guided Diagnostic Solutions (troubleshooting guideline database).

• Update validate and develop service/troubleshooting procedures for the install base.

• Develop and deliver advanced FTSE training as needed.

• Administer development testing and release of Field Tools through standard processes and procedures.

Education and Experience

• BS in technical field with experience in semiconductor equipment; or equivalent experience in diagnosing troubleshooting and customer service on electronic systems.

• Minimum of 2-5 years of relevant working experience.

Preferred

• Strong background in electronics software mechanical engineering optics.

• Knowledge of DUV equipment installation and support including photolithography imaging systems DUV metrology systems DUV excimer lasers and DUV Beam Delivery Systems.

• Experience with SQL LabVIEW scripting engines (i.e. FAST) data visualization tools such as Spotfire and Grafana is desired.

• Thorough knowledge of design methodologies and basic knowledge of design engineering tools for statistical analysis and graphical reporting.

Skills

• Excellent customer service skills and advanced understanding of customer relationship building.

• Ability to perform system performance data analysis using analytical tools for troubleshooting and technical problem solving.

• Ability to interpret complex technical instructions and develop action plans to be executed by field teams.

• Proficiency in oral and written English.

• Excellent written and verbal communication skills.

• Ability to recognize gaps in process and drive towards solutions.

Other Information

• Routine activities include sitting walking talking hearing using hands for keyboarding handling and feeling stooping kneeling crouching twisting reaching and stretching.

• Occasional campus movement and lifting/moving up to 35 pounds.

• Approximately 20% travel is required based on business needs.

• This role requires weekend 12 hour on call shifts on a rotational basis.

• Specific vision abilities include close vision color vision peripheral vision depth perception and focus adjustment.

• Ability to work under strict deadlines.

• Work in customer clean-room production environments and laboratory settings as needed.

The current base annual salary range for this role is currently:

Pay scales are determined by role level location and alignment with market data. Individual pay is determined through interviews and an assessment of several factors that that are unique to each candidate including but not limited to job-related skills relevant education and experience certifications abilities of the candidate and pay relative to other team members.

The Company offers employees and their families medical dental vision and basic life insurance. Employees are able to participate in the Companys 401k plan. Employees will also receive eight (8) hours of vacation leave every month and (13) paid holidays throughout the calendar year. For more information please contact the Recruiter or click on this link Compensation & Benefits in the US.

All new ASML jobs have a minimum application deadline of 10 days.

This position requires access to controlled technology as defined in the United States Export Administration Regulations (15 C.F.R. 730 et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit hire train and promote persons in all job titles without regard to race color religion sex age national origin veteran status disability sexual orientation or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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Please note: This email address is solely intended to provide a method for applicants to initiate ASMLs process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.