Senior Coordinator, Professional Programs

Title: Senior Coordinator Professional ProgramsDivision: Marketing and Business DevelopmentDepartment: MarketingStatus: Full-time Non ExemptLevel: Senior Coordinator/SpecialistDirect Reports: N/ASalary $64000 - $69000 based on relevant experience Local candidates commutable distance to DCCASE is a global not-for-profit and membership association whose vision is to advance education to transform lives and society. Its mission is to inspire challenge and equip communities of professionals to act effectively and with integrity to champion the success of their institutions. Advancing education in over 3600 member institutions CASE has 85000 members in 82 and growing communities of professional practice gather under the global CASE umbrella. Currently these include advancement services alumni relations communications fundraising government relations institutional leadership and marketing. Individual members are at all stages of their career and may be working in universities schools colleges cultural organizations or other not-for-profits. CASE membership also includes many corporate partners. CASE uses the intellectual capital and professional talents of an army of volunteers to advance its in Washington DC CASE works across all continents from its regional offices in London Singapore and Mexico City. CASE works to achieve a seamless experience for all its stakeholders: particularly its members volunteers and staff. Working together across time zones and borders CASE staff in all offices seek to make the ambitious OneCASE aspiration a PurposeThe Senior Coordinator Professional Programs independently manages assigned components of CASEs recognition and professional programs exercising judgment in resolving operational issues managing stakeholder and vendor relationships and determining appropriate approaches to achieve program member-engagement and revenue objectives. The position collaborates with the Manager Recognition Programs and partners across CASE to ensure effective delivery and continuous improvement of assigned FunctionsThe core functions of this position include but are not limited to the following:Awards and Recognitions Program CoordinationIn conjunction with the Manager Recognition Programs administers the awards and recognition programs including all aspects of the awards cycle including nomination and online entry process collection and sharing of sample files monitoring progress to completion and winner as a primary customer service source for assigned recognition providing guidance to members volunteers staff vendors and other stakeholders regarding program requirements processes systems and practices while overseeing the mailbox in accordance with CASE customer service updates to CASE award webpages content for global Circle of Excellence Awards and Best of District Awards including award entry pages nomination information and other program. Assist with volunteer judge recruitment and assignment for the Circle of Excellence program including tracking volunteer data in the issuing of digital certificates and badges for award programs (Oasis).Manage the annual Virginia Carter Smith Scholarship program and coordinate with regional colleagues for promotion in their with Membership Engagement and Volunteerism awards programs as assigned (District scholarships awards programs).Professional Services AdministrationManage the day-to-day Career Central vendor relationship and serve as a primary CASE contact regarding operational and program vendor performance program operations financial activity and service issues; investigate discrepancies and recommend appropriate corrective and reconcile regional financial reports and investigate variances or inconsistencies coordinating with appropriate stakeholders to resolve identified Career Central operational processes and recommend changes to improve program performance stakeholder experience revenue administration and advertising publications and other division revenue activities through customer service program analysis project coordination financial program manager and Sr. Director Marketing with other divisional tasks as Management/Budget Responsibilities/Judicious Use of ResourcesExercise fiscal responsibility in the utilization of all CASE resources. Liaison ResponsibilitiesServe as a knowledgeable program resource to volunteer groups and volunteer leadership associated with assigned programs providing guidance regarding program processes requirements timelines and operational effective working relationships with internal and external stakeholders and independently coordinate across functional areas to resolve issues affecting assigned with CASE colleagues across regions to share expertise promote consistency identify effective practices and support the successful delivery of global all other duties and responsibilities as assigned by the REQUIREMENTSEducation and Experience:Bachelors degree and at least three to five years of progressively responsible experience in program administration project management association management recognition programs member programs or a related field; or an equivalent combination of education and relevant professional experience independently administering projects or programs resolving non-routine problems and making operational decisions within established organizational administering broad-based volunteer-driven programs strongly working in an association membership organization nonprofit or other service-oriented organization and Abilities:Strong organizational and project management skills; excellent verbal written and interpersonal communication customer service skills and the ability to interact effectively with a variety of internal and external in all Microsoft Office applications. Knowledge of and experience working with association management systems and content management systems. Experience with Personify OpenWater Smartsheet is a plus. Must have ability to manage multiple projects simultaneously and to work independently and in a team to accomplish goals and meet reserves the right to review and revise this document at any time. This document represents a description of intended job content and should not be construed in any way to be a contract of employment.