Senior Contact Center Developer

Job Overview

As a senior Contact Center Developer you will be responsible for the analysis design develop and test complex Self-Service applications using Genesys Cloud and AWS platforms for large MMIS (Medicaid Management Information System) systems with minimal supervision. As part of the team you will have the opportunity to shape scalable high-performing contact center applications improve operational efficiencies and enable better outcomes for Medicaid stakeholders across the states.

Responsibilities:

• Design develop and test complex Self-Service applications using Genesys Cloud and AWS platforms.
• Build and implement Genesys bots and AWS Lex bots for enhanced self-service capabilities.
• Develop and integrate Chat functionality for web portals.
• Integrate with the evoBrix X Medicaid platform using REST and SOAP APIs.
• Evaluate and understand highly complex interrelationships and effects among programs interfacing applications and platforms.
• Design call routing and messaging solutions for seamless user experiences.
• Leverage AWS services including Lambda API Gateway S3 SNS for scalable solutions.
• Utilize Java Spring Framework for backend development and maintain codebases using Git.
• Proficiently use CI/CD pipelines build tools such as Maven Jenkins and version control tools like Git or SVN.
• Support and troubleshoot existing applications resolving issues promptly to meet project milestones or Service Level Agreements (SLAs).
• Manage and track incidents defects and enhancements through Jira.
• Maintain and organize design artifacts in SharePoint or Confluence.
• Assist with project releases maintenance and security updates to ensure system reliability.
• Communicate effectively with the Integration Lead/Manager providing updates on activities issues and risks.

Experience/Preferred Skills Required:

• Bachelors degree in computer science Information Technology or a related field.
• 7 years of experience with Genesys Cloud Platform AWS. Other contact center systems (e.g. Amazon Connect Avaya) is also a plus.
• Strong expertise in backend systems for service-oriented architectures.
• Experience with chatbots voice assistants or AI-driven products is a plus.
• Experienced in the Java and other programming languages like Python is also a plus.
• Strong expertise with relational databases including Postgres DynamoDB and Oracle.
• Proficient in CI/CD pipelines and tools such as Maven Jenkins and version control tools like Git or SVN.
• Experience in healthcare systems and with a strong understanding of PHI PII and HIPAA compliance requirements (preferred).
• Preferred: Experience in containerization using Docker or Kubernetes is a plus.
• Detail-oriented capable of managing multiple priorities and thrive in a collaborative fast-paced environment.