Senior Consultant, I&O Operations
Job Location:
Atlanta, GA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Cargill is committed to providing food and agricultural solutions to nourish the world in a safe responsible and sustainable way. Sitting at the heart of the supply chain we partner with farmers and customers to source make and deliver products that are vital for living.
Our 155000 team members innovate with purpose providing customers with lifes essentials so businesses can grow communities prosper and consumers live well. With over 160 years of experience as a family company we look ahead while remaining true to our values. We put people first. We reach higher. We do the right thingtoday and for generations to come.
- The Senior Consultant I&O Operations job maintains the smooth operation of the organizations infrastructure by performing complex tasks including monitoring systems troubleshooting issues and implementing security are seeking an experienced and proactive Major Incident Operations Professional (MIM) to lead the end-to-end management of high-impact IT incidents that affect critical business services. This role will be responsible for coordinating cross-functional teams ensuring timely restoration of services conducting stakeholder communications and driving continuous improvement through post-incident reviews. The ideal candidate will possess strong leadership communication and problem-solving skills along with extensive experience in IT Service Management (ITSM) and incident management processes within a complex enterprise environment.
- Own and manage the lifecycle of major incidents from identification through restoration and closure.
- Lead incident bridge calls and coordinate technical teams across infrastructure applications networks security cloud and vendor organizations.
- Establish command and control during critical service disruptions ensuring rapid decision-making and effective execution.
- Drive service restoration efforts while maintaining focus on minimizing business impact.
- Provide timely accurate and concise communications to executives business stakeholders customers and technical teams throughout the incident lifecycle.
- Maintain incident hygiene and alignment to ITIL best practices.
- Facilitate post-incident reviews (PIRs) monitor and report incident trends SLA compliance and operational metrics.
- Coordinate with third-party vendors service providers and internal support teams during major incidents.
- Drive accountability across support teams to meet restoration targets.
- Minimum requirement of 5 years of relevant MIM experience. Overall work experience of over 10 years.
- ITIL Foundation / Managing Professional or equivalent certification.
- Experience with ServiceNow BMC Remedy Jira Service Management or similar ITSM tools.
- Knowledge of Cloud platforms (Azure AWS Google Cloud).
- Familiarity with monitoring and observability tools such as Splunk Dynatrace AppDynamics Datadog Grafana or Azure Monitor.
- Experience in large-scale enterprise or global operations environments.
Equal Opportunity Employer including Disability/Vet.
Required Experience:
Senior IC
About Company
Cargill, Incorporated is an American privately held global corporation based in Minnetonka, Minnesota, and incorporated in Wilmington, Delaware. Founded in 1865, it is the largest privately held corporation in the United States in terms of revenue.
