Senior Clinic Operations Coordinator
Job Location:
Austin, TX - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Department:
Job Summary
This role sits at the intersection of clinic operations client experience scheduling and logistics. You will help ensure the clinic is organized and fully stocked coordinate client appointments and testing respond to client needs and support the thoughtful details that make the Medici experience unique.
The ideal candidate is someone who enjoys wearing multiple hats takes initiative communicates professionally and genuinely enjoys creating an exceptional experience for others. You should be equally comfortable coordinating a physician appointment preparing a testing kit for shipment restocking the clinic or getting creative with a client gift box.
Serve as a responsive and professional point of contact for clients answering questions coordinating requests and ensuring timely follow-through.
Manage client scheduling across our scheduling and electronic medical record (EMR) systems coordinating appointments with physicians physical therapy Peptides Executive Health Exams and other clinical services.
Support new client onboarding including coordinating requested information testing materials appointments and other logistics needed for a smooth experience.
Coordinate client communications and scheduling workflows related to upcoming appointments visits and services.
Help ensure a seamless client experience from arrival through follow-up anticipating needs and coordinating the details necessary for each visit.
Oversee the day-to-day organization and readiness of the clinic ensuring client-facing spaces are prepared and operational needs are addressed.
Monitor inventory and coordinate ordering of clinical office and hospitality supplies to ensure the clinic remains fully stocked and prepared.
Coordinate the preparation shipping and tracking of client testing materials including DNA kits CGMs and other diagnostic tests.
Manage incoming and outgoing clinic shipments and maintain organized shipping testing and gifting supplies.
Prepare and coordinate client gifts bringing creativity and attention to detail to gifting packaging presentation and delivery.
Serve as a point person for events coordinating details and communication before during and after each event to help ensure a seamless experience for attendees and the internal team.
Proactively manage event details anticipate needs and ensure follow-up and action items are completed.
Assist with invoices and other administrative or operational needs as needed.
Proactively identify clinic and client needs solve problems and take ownership of day-to-day details to keep operations running smoothly.
- 23 years of experience in clinic operations healthcare administration hospitality concierge services executive support event coordination or another high-touch client-facing environment.
Exceptional attention to detail organization and follow-through.
Highly proactive and resourceful with the ability to anticipate needs and take action without waiting for step-by-step direction.
Strong sense of ownership and sound judgment with the confidence to make day-to-day decisions within the scope of the role.
Warm personable and conversational with the ability to make clients and guests feel comfortable and genuinely welcomed.
Polished and professional with strong judgment and discretion when interacting with clients guests and external partners.
Able to balance professionalism with the warm close-knit feel of our clinic and build natural rapport with clients.
Strong written and verbal communication skills.
Comfortable managing multiple priorities deadlines and moving pieces in a fast-paced environment.
Creative and thoughtful particularly when it comes to client experience events gifting and the small details that make an experience feel special.
Comfortable learning new technology including scheduling and electronic medical record (EMR) systems.
Experience in healthcare hospitality concierge services event coordination clinic operations executive support or another high-touch client-facing environment is preferred.
- Medici is a high-performing team that genuinely enjoys working together. We care deeply about our mission and about each other. We value personal ownership strong communication and supporting one anothers growth. Health and wellness are part of our cultureboth professionally and personally. Team gatherings have included yoga and sound bath sessions trying new fitness classes togetherplaying pickleball and bowling together and sharing farm-to-table dinners. Were ambitious and driven but we also believe in balance connection and building a company were proud of. Were a high-trust team. Leadership is supportive and available but we dont micromanagethis role requires strong judgment follow-through and comfort working independently. Were also values-driven and faith is important to our CEO and present in our culture; we welcome people of all backgrounds who align with how we work.
Required Experience:
Senior IC
About Company
As a B2B health system, Medici offers unparalleled benefits for a company’s covered employees and their loved ones.
