Senior Client Operations Manager

We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose join us as we transform and accelerate research and development.

Manage and strengthen strategic client relationships while overseeing operational and financial delivery across a global portfolio of projects. Partner with client and internal teams to establish effective governance improve portfolio performance and ensure consistently high-quality service throughout the project lifecycle.

• Establish close working relationships with global project teams Business Development operational teams and CRO counterparts to ensure consistent high-quality delivery
• Develop client governance structures and meeting cadences that provide clear visibility into account and portfolio health
• Lead client-specific operational committees and keep senior management informed of portfolio status progress risks and actions
• Review lessons learned best practices client requirements budgets KPIs service-level agreements customer feedback and Master Service Agreement commitments
• Define communicate and maintain client standards while proactively managing changes to requirements
• Track performance metrics and service-level agreements identifying and implementing process improvements that strengthen service delivery
• Develop clear communication plans and facilitate client calls portfolio reviews bid defenses capabilities presentations and audits as needed
• Ensure work is performed in accordance with the ICH E6 Guideline for Good Clinical Practice
  

• A bachelors degree in sciences or a related field is preferred
• 7 years of clinical or research industry experience including 5 years project management experience is preferred
• Knowledge of global operations and project services functions within the clinical research or laboratory services environment
• Experience managing budgets KPIs service-level agreements client requirements and Master Service Agreement commitments
• Other equivalent combination of education training and experience may be accepted in lieu of degree
  

• Excellent organizational analytical and complex problem-solving skills
• Ability to collaborate across multiple departments functions and regions to drive activities to closure with minimal supervision
• Adaptability and flexibility in a fast-paced global working environment
• Clear and consistent communication skills for engaging internal stakeholders and global client teams
• Ability to establish and maintain effective working relationships with coworkers managers and clients
• Strong sense of urgency and commitment to delivering high-quality project management
  

We put our employees at the center of everything we do and are committed to providing them and their families with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees physical mental and emotional financial and social well-being so they can thrive at home and at work at any stage of their well-being journey.

To learn more about our benefits visit the IQVIA careers benefits page.

If youre looking to unleash your potential join IQVIA Laboratories to help make the extraordinary possible!

IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other status protected by applicable law. is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements misrepresentations or material omissions during the recruitment process will result in immediate disqualification of your application or termination of employment if discovered later in accordance with applicable law. We appreciate your honesty and professionalism.