Senior Client Manager Construction

Senior Client Manager Construction Job Description

Position Summary

Responsible for managing and servicing a portfolio of Property & Casualty clients by delivering tailored risk management and insurance solutions. This role serves as the primary client contact providing strategic guidance overseeing service delivery and collaborating with internal teams to ensure client satisfaction retention and growth. The position combines hands-on execution with client leadership responsibilities and plays a key role in maintaining strong carrier and client relationships.

Key Responsibilities

Functional Leadership & Ownership

Own and manage a book of Property & Casualty business ensuring high-quality service delivery and client satisfaction.

Serve as the primary point of contact for clients providing guidance on risk management and insurance solutions.

Lead client strategy including coverage design renewals and retention initiatives.

Hands-On Execution & Delivery

Assess client risk exposures and design appropriate insurance programs.

Market accounts to carriers compile underwriting information and negotiate terms.

Support day-to-day servicing including endorsements certificates billing and coverage inquiries.

Reporting Quality & Operational Support

Ensure all client deliverables are accurate timely and compliant.

Prepare proposals stewardship reports and client communications.

Monitor service execution and resolve issues proactively.

Cross-Functional Partnership & Integration

Collaborate with Sales Client Executives and internal teams to achieve growth and retention goals.

Support onboarding of new clients and ensure seamless integration.

Maintain strong relationships with carrier partners and internal stakeholders.

Growth Change & Special Initiatives

Support business growth through upsell and cross-sell opportunities.

Participate in special projects initiatives and process improvements.

Contribute to training and development of team members.

Process Improvement & Best Practices

Identify opportunities to improve workflows and service delivery.

Stay current on industry trends carrier appetites and market conditions.

Promote best practices and operational excellence.

Accountability

Deliver high-quality client outcomes aligned with business goals.

Maintain accuracy compliance and reliability of all client service work.

Drive client retention and satisfaction.

Build strong internal and external relationships.

Demonstrate ownership accountability and sound decision-making.

Qualifications

Property & Casualty License.

510 years of commercial lines experience.

Prior client management experience in Property & Casualty.

Strong relationship management and communication skills.

Ability to work independently and execute effectively.

Preferred

College degree or equivalent professional experience.

Advanced industry designations or certifications.

Experience in complex or large client environments.

Key Competencies

Strategic Thinking

Ownership & Accountability

Client Relationship Management

Communication & Influence

Business Acumen

Process Improvement