Senior Business Analyst

At Coaction were a unique mix of leaders achievers thinkers and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Senior Business Analyst Underwriting Solutions

At Coaction were a unique mix of leaders achievers thinkers and team players with a high-performance mindset and a diverse skillset. We bring our industry expertise together to continually push the boundaries of what insurance can be for our clients.

Work Arrangement

Hybrid Morristown NJ

Department

Information Technology

Role Overview

The Senior Business Analyst Underwriting Solutions leads business analysis efforts to support the design delivery and optimization of underwriting technology solutions across multiple lines of business. Acting as a key bridge between business and technology this role partners with underwriting product and delivery teams to elicit analyze and translate requirements into scalable system solutions while supporting end-to-end delivery including design development testing and production support. The role also drives process improvements ensures high-quality and traceable deliverables and leverages modern tools including AI solutions such as Microsoft Copilot to accelerate requirement development and enhance delivery efficiency.

Responsibilities

• Accurately and efficiently elicit challenge and document scope processes and requirements while bringing change sponsors and stakeholders along the change journey.
• Produce high-quality deliverables including user stories and functional and non-functional requirements.
• Lead requirements gathering for insurance-related projects such as policy claims billing and underwriting.
• Analyze current insurance business processes identify inefficiencies and suggest improvements to optimize workflows.
• Collaborate closely with stakeholders including product managers underwriters and technical teams to clarify objectives and define solutions.
• Work closely with development teams to ensure solutions align with business requirements.
• Collaborate with QA teams to validate test cases and lead and participate in User Acceptance Testing (UAT).
• Ensure traceability of requirements and user stories throughout the entire change lifecycle.
• Apply business analysis best practices and provide insights that challenge the business to adopt the right solutions.
• Build relationships and trust with senior stakeholders understanding their goals and desired outcomes.
• Implement continuous improvements to evolve how we approach Business Analysis and Design.
• Leverage AI-powered tools such as Microsoft Copilot to streamline and enhance the requirements lifecycle including drafting documentation summarizing stakeholder inputs performing impact analysis and ensuring high-quality consistent BA deliverables

Qualifications

• Bachelors degree in business IT or a related field; insurance certifications or designations (e.g. CPCU AINS) are a plus.
• 10 years of experience operating as a Business Analyst with experience in the insurance industry (commercial specialty lines preferred).
• Knowledge of insurance principles including policy lifecycle claims processing billing and underwriting.
• Proven ability to elicit requirements and deliver high-quality business analysis deliverables.
• Familiarity with insurance software solutions with Duck Creek preferred.
• Strong facilitation skills for reaching consensus on scope design and implementation decisions.
• Knowledge of Jira and data analysis.
• Proficiency with business analysis tools techniques and methodologies in various delivery frameworks including Agile.
• Strong relationship-building skills across diverse teams and stakeholders.
• Outstanding verbal and written communication skills with the ability to explain complex insurance concepts to non-technical audiences.
• Demonstrated ability to influence scope and design ensuring alignment with strategic objectives.
• Passion for driving change and delivering value.

**This is not a fully remote position. Applicants must sit in our Morristown NJ office on our hybrid work schedule.**

Salary range specific to for this role : $104000-$135000 discretionary incentive bonus benefits depends on various factors including without limitation individual and organizational performance. The offered rate of compensation will be based on individual education experience and addition employees are eligible for standard benefits package including paid time off medical dental and retirement.

Equal Opportunity Employer

Coaction is an Equal Employment Opportunity employer. Coactions policy is not to discriminate against any applicant or employee based on race color religion national origin gender age sexual orientation gender identity or expression marital status mental or physical disability and genetic information or any other basis protected by applicable law. Coaction also prohibits harassment of applicants or employees based on any of these protected categories.

If your application is selected you will receive an email directly from the Coaction Recruiting Team at asking you to contact a member of the Coaction Recruiting Team. Any other method of contact may be fraudulent.