Senior Associate Client Success

Baker Tilly is a leading advisory tax and assurance firm providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the worlds leading financial centers New York London San Francisco Los Angeles Chicago and Boston. Baker Tilly Advisory Group LP and Baker Tilly US LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws regulations and professional standards. Baker Tilly US LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group LP and its subsidiary entities are not licensed CPA firms.

Baker Tilly Advisory Group LP and Baker Tilly US LLP trading as Baker Tilly are independent members of Baker Tilly International a worldwide network of independent accounting and business advisory firms in 141 territories with 43000 professionals and a combined worldwide revenue of $5.2 billion. join the conversation onLinkedInFacebookandInstagram.

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Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status gender identity sexual orientation or any other legally protected basis in accordance with applicable federal state or local law.

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Baker Tillys NetSuite Solutions practice is one of the fastest-growing technology consulting groups in the firm. As an Oracle NetSuite partner operating under a Transaction Management Agreement (TMA) we sell both the NetSuite license and the implementation services that surround it giving us a complete differentiated offering in the mid-market ERP space.

We are seeking a Senior Associate of Client Success to join our experienced NetSuite Practice Client Success team within Baker Tillys Professional Sales Organization (PSO). Leveraging the resources tools and expertise of the PSO this role will collaborate closely with Client Success and NetSuite Practice colleagues to advance shared sales client success and growth objectives. The NetSuite Practice is part of Baker Tillys Digital Advisory Services group.

This individual will be responsible for cultivating strong client relationships supporting revenue growth within assigned accounts coordinating cross-functional engagement and contributing to continuous improvement across client success and sales operations processes.

Client Relationship Management

• Develop and maintain trusted client relationships through intentional scheduled engagement aligned with client tiering and business priorities.
• Assess client needs communicate Baker Tillys value proposition solicit feedback and connect clients with appropriate internal contacts and solution teams.
• Serve as a client liaison for escalated matters coordinating with sales service product PMO consulting and development teams to support a high-quality client experience.
• Build credibility with executive stakeholders including CFOs controllers COOs and IT leaders involved in ERP decisions.
• Promote high levels of client retention reference ability and client advocacy including the development of client success stories where appropriate.
• Monitor assigned accounts for reference ability support client satisfaction surveys and track and help resolve support cases requiring escalation.

Revenue Growth & Account Strategy

• Develop and execute account strategies to expand recurring product revenue within assigned Baker Tilly client relationships.
• Identify qualify and scope client needs for NetSuite Baker Tilly Subscription Billing and complementary third-party software solutions.
• Identify and scope opportunities for Baker Tilly professional services including managed services consulting and development support.
• Ensure renewal and upsell license transactions are processed accurately and in a timely manner.
• Serve as a pre-sales resource for clients new leads and prospects as appropriate.

Communications Marketing & Events

• Partner with sales and marketing to support client communications newsletters email campaigns outreach webinars SuiteWorld participation and other client-facing events.
• Collaborate with marketing to connect clients with co-branding opportunities testimonials case studies and approved company marketing initiatives.

Data Integrity & Process Discipline

• Maintain complete and accurate account contact opportunity activity task license sales order and customer tier data in Salesforce and other PSO-supported systems.
• Adhere to transaction processes conduct audits of customer contact license and tier records and identify opportunities to improve internal workflows.
• Ensure activity opportunity and forecast data remain accurate current and aligned with pipeline reporting expectations.
• Effectively use Baker Tilly and PSO-supported sales and client engagement resources including Salesforce HighSpot ZoomInfo and other supported platforms.
• Support follow-up on escalated accounts receivable matters related to aging invoices and complete timely activity tracking and time entry.

Forecasting Reporting & AI-Enabled Selling

• Provide clear supportable commit and upside forecasts to assist practice leadership with planning staffing and hiring decisions.
• Use and contribute to the improvement of AI-enabled business development tools including prospect research scoring outreach sequencing and proposal generation capabilities.
• Provide reporting on metrics and key performance indicators for assigned clients including:
  • Business reviews completed in alignment with client tier categorization.
  • Services project activity.
  • Support services engagement including on-demand support optimization services and premier support services.
  • License revenue associated with assigned clients.
  • Client renewal and retention rates.
  • Product license upsell activity by client.
  • Client satisfaction and engagement quality.
  • Third-party partner engagement and related recurring or commission revenue.

• Bachelors degree in a relevant field and at least 3 years of related professional experience.
• Experience in technology or management consulting customer success IT engagement management IT program management or IT sales leadership.
• Experience managing client and stakeholder relationships at the executive level.
• Proven ability to guide clients through technology-related scoping sales and service delivery cycles.
• Experience with NetSuite ERP platforms Salesforce CRM software renewals and related business applications.
• Strong organizational analytical and detail-oriented capabilities.
• Ability to manage multiple priorities and detailed processes in a fast-paced environment.
• Excellent verbal written and presentation skills.
• Demonstrated ability to influence action and build consensus to achieve objectives.
• Ability to work effectively in remote in-office and hybrid environments with occasional travel as needed.
• Ability to collaborate effectively with distributed teams.

The national pay rate range for this job position is $83820 to $127120. Actual compensation is influenced by a variety of relevant factors including but not limited to applicants skills prior experience qualifications degrees professional certifications work arrangements and geographic location. Baker Tilly offers a comprehensive compensation and benefits package to eligible employees.

The pay rate in CA is: $85000 to $112460