Self Pay Collector 1
Job Location:
Champaign, IL - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
- Contact patients via phone email or mail to collect outstanding balances.
- Works account work queues to perform collection activities investigate balances request money be moved ensure statement delivery and send inquiries on outstanding self-pay receivables.
- Initiate and follow up on patient contact via phone email and written correspondence to resolve outstanding balances. Resolves patient underpayments no payments overpayments and undistributed payments for proper allocation.
- Set up and monitor payment plans in accordance with established guidelines.
- Provides financial counseling and assistance with the Carle Financial Assistance program and other discount opportunities with patients when applicable.
- Identifies and resolves billing and insurance errors to facilitate accurate and timely billing.
- Maintain confidentiality and comply with HIPAA regulations.
- Provide excellent customer service with the ability to handle sensitive financial conversations with empathy and professionalism.
- Recommend an adjustment when applicable or recommend a refund for overpayments to insurance carriers or patients providing the appropriate documentation.
- Identify problem accounts and escalate as appropriate.
- Inform patients explicitly of their obligation to pay for services and notate accounts accurately. Accurately updates demographic insurance and billing information for patients.
- Identifies and reports account corrections needed for guarantor number changes (GNCs) double registrations and other account build issues in the practice management system.
- Responsible for meeting and exceeding departmental productivity quality assurance standards. Performs other duties as assigned.
- One (1) year experience in health care required or a high performer as an Accounts Receivable Representative 1. Credit and collection experience preferred. Proficient computer knowledge related to Microsoft Office applications such as Word Excel Outlook and Receivables Management systems.
Find it here.
Discover the job the career the purpose you were meant for. At Carle Health were committed to fostering a workplace where every team member feels valued respected and empowered where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17000 team members and providers work together to support patient care across central and southeastern Illinois. Weve grown to include eight award-winning hospitals and a multispecialty provider group with more than 1500 doctors and advanced practice providers. Were developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine the worlds first engineering-based medical school and Methodist College. Carle BroMenn Medical Center Carle Foundation Hospital Carle Health Methodist Hospital Carle Health Proctor Hospital Carle Health Pekin Hospital and Carle Hoopeston Regional Health Center hold Magnet designations the nations highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and if necessary the Department of Homeland Security with information from each new employees Form I-9 to confirm work authorization. For more information:
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit
