Security Tech Operations Manager, Amazon Security Hardware

The AWS Hardware Supply Chain Security (HSCS) organization is looking for a Hardware Security Operations Manager who has a passion for security and the curiosity to analyze and report conclusions on the integrity of AWS hardware at any stage in its life cycle. You will lead a team of hardware security engineers and work alongside them both doing the technical work and growing the people who do it. You will partner with professionals around the world to help assess and mitigate risks in partner manufacturing and logistics contribute to new mechanisms for defense and response and analyze the ever-shifting threat landscape to help us prioritize continuous improvement. You will have the opportunity to build and lead a team in a supportive collaborative environment while helping secure the future of the cloud.

The HSCS organization exists to set the bar for AWS hardware life cycle security from design through end of life and drives durable mechanisms to meet requirements. If you have experience in areas such as modern semiconductor manufacturing and test hardware/firmware analysis or supply chain security and you enjoy developing others your expertise is needed more than ever and we are interested in talking to you.

The ideal candidate is a hands-on leader with experience diagnosing and troubleshooting electronics PCB assemblies including proficiency with test equipment such as multimeters oscilloscopes logic analyzers X-ray systems shredders and decap tools. They will demonstrate strong analytical judgment in interpreting test results and applying findings supported by a solid understanding of hardware security fundamentals. They will have experience leading engineers or technicians setting priorities for a team and holding a high bar for the quality of technical work.

Key job responsibilities
Lead hire and develop a team of hardware security engineers including setting goals giving regular feedback and managing performance
Plan and prioritize team workload across projects balancing customer commitments operational needs and long-term capability building
Perform hands-on testing automation root cause analysis and engineering artifact generation alongside the team
Own the development and review of SOPs for operation equipment testing and analysis and make sure the team follows them consistently
Review and approve engineering reports with the internal team and internal customers before publishing
Serve as the primary point of contact for internal customers and partner teams on the teams work escalations and results
Define and track operational metrics for the team and report status and risks to leadership
Drive a security mindset and provide guidance across all functions and operations
Own audits and reviews of operational activities (for example cycle counts physical security and inventory management) and drive corrective actions to closure
Manage lab equipment assets and resources including identifying capability gaps and proposing investments
Lead continuous improvement efforts that increase the automation and efficiency of operations

A day in the life
In this role you will lead a team that assesses risks to AWS infrastructure by validating hardware security controls through inspection and testing of devices across the whole lifecycle from suppliers through decommissioning. You will split your time between leading the team and doing the work. On a given day you might review a test plan with an engineer troubleshoot a board on the bench walk an internal customer through findings and meet one on one with a team member about their development. You will implement refine and execute testing plans that use both simple and advanced techniques oversee their execution direct revision and follow-on testing and make sure the analysis and reporting meets the bar before it goes out. You will grow the teams capabilities to protect Amazon and its customers working with security professionals across Amazon as well as supplier and data center operations teams to keep AWS infrastructure secure.

About the team
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.

Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.

Training and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.

- 2 years of maintenance or engineering experience or experience in Lean Management Six Sigma and other operations engineer tools
- 2 years of programming with at least one software programming language experience or Bachelors degree or foreign equivalent in computer science or equivalent
- 2 years of computer hardware troubleshooting and repair experience or experience in a relevant field (e.g. Computer Science Networking Engineering)
- Experience dealing effectively with customers during problem resolution and operating efficiently under pressure or experience driving collaborative projects from conception to delivery

- 2 years of computer hardware troubleshooting and repair experience or experience in similar technical or vocational roles
- Bachelors degree or above in Electrical or Mechanical Engineering or Bachelors degree or above in computer science engineering analytics mathematics statistics IT or equivalent
- Masters degree or experience in hardware lab equipment such as digital scopes logic analyzers and soldering tools
- Masters degree or equivalent in computer science computer engineering or related field or a GSEC (GIAC Security Essentials) or Security and experience working for Amazon or any Amazon subsidiary or affiliate
- 2 years of technical work with computer systems and technology components or 4 years of Amazon experience

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at KY Hebron - 130200.00 - 176100.00 USD annually