Security Service Technician

Johnson Controls helps customers use energy more productively reduce carbon emissions and operate with the precision and resilience required in demanding environments such as data centers healthcare pharmaceuticals advanced manufacturing and higher education.

Backed by advanced technology lifecycle services and an industry-leading field organization we help turn goals into real-world results and support the systems that keep critical buildings performing where it matters most.

As a Security Technician you will troubleshoot service inspect and repair intrusion IP CCTV access control and fire alarm systems from multiple manufacturers. You will act as a trusted advisor to customers explain next steps clearly and help restore full system functionality with a strong focus on service quality responsiveness and reliable outcomes.

• Locate and diagnose trouble with damaged equipment wiring or system components.
• Readjust repair or replace inoperative equipment and test systems to confirm proper operation.
• Perform repairs and inspections of intrusion detection IP CCTV access control and fire alarm systems.
• Assist fellow service technicians with system repairs and complete minor repairs including battery replacement.
• Test system operation to the customer monitoring center to establish service connectivity.
• Complete forms service notes and customer paperwork accurately and on time.
• Coordinate inspections and installations with police fire departments or other appropriate agencies when needed.
• Provide recommendations solutions and quotes that help customers improve system performance and facility efficiency.

• Own the service outcome with accountability safety and integrity from first diagnosis through final resolution.
• Stay close to the customers needsby explaining findings clearly setting expectations and helping remove barriers to restoration.
• Use disciplined troubleshooting and testing practicesto confirm repairs validate monitoring-center connectivity and reduce repeat issues.
• Improve every dayby documenting work carefully sharing practical recommendations and applying lessons learned on future calls.
• Win as one teamby collaborating with fellow technicians dispatch and outside agencies to complete the work efficiently and professionally.

• 1 year of experience in the low-voltage or security industry.
• Strong general knowledge of major security manufacturer platforms including Bosch/Radionics Honeywell Firelite Silent Knight DMP DSC and similar systems.
• Experience servicing and troubleshooting intrusion IP CCTV access control and fire alarm systems in commercial environments.
• Strong verbal communication skills and the ability to explain service findings and next steps clearly.
• Valid drivers license with an excellent driving record.
• Ability to pass thorough background and identity checks.
• High school diploma or GED.

• Ability to read blueprints and schematic drawings.
• Ability to operate hand and power tools.
• Ability to unload a ladder from a fleet vehicle and climb ladders as needed.
• Ability to operate a fleet vehicle safely at all times.
• Excellent customer service skills and comfort discussing recommendations and service options.

Join a team that is focused on customer outcomes technical excellence and dependable service. At Johnson Controls you will support critical security and life-safety systems with the backing of advanced technology lifecycle services and a field organization committed to helping customers operate with confidence.

If you are ready to bring your troubleshooting expertise to a role where service really matters we would like to hear from you.

Pay Range: $18.99 to $32.75 hourly rate determined by the CBA/rate sheet. Benefits are provided through a local labor union aligned with a collective bargaining agreement. The posted salary range reflects the target compensation for this role. However we recognize that exceptional candidates may bring unique skills and experiences that exceed the typical profile. If you believe your background warrants consideration beyond the stated range we encourage you to apply. To support an efficient and fair hiring process we may use technology assisted tools including artificial intelligence (AI) to help identify and evaluate candidates. All hiring decisions are ultimately made by human reviewers.

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Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin age protected veteran status genetic information sexual orientation gender identity status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process please visit here.