Security Operations Manager

Security Operations Manager

About Securitas

At Securitas we make your world a safer place. As a global leader in protective services we provide security solutions that help safeguard people property and assets. Our team members are the foundation of our success delivering exceptional service while building rewarding careers in a company that values Integrity Vigilance and Helpfulness.

About the Role

As a Security Operations Manager you will be responsible for overseeing all security operations and service delivery for a designated Microsoft corporate location. This position plays a critical role in supporting the Microsoft account by ensuring operational excellence exceptional customer service effective staffing security program management and continuous process improvement.

The ideal candidate is a strong people leader with experience managing security operations in a corporate environment. They are highly organized customer-focused data-driven and capable of building strong partnerships with stakeholders while maintaining a high-performing security team.

What Youll Do

In this role you will:

• Manage the day-to-day physical security operations for the assigned Microsoft corporate location.
• Support the Regional Program Manager in ensuring high-quality security services and exceptional client satisfaction.
• Develop track and present monthly operational reports trend analyses and metrics for business reviews.
• Assist with staffing scheduling recruiting onboarding training coaching and retention of security personnel.
• Implement performance metrics scorecards and reporting tools to drive operational effectiveness and continuous improvement.
• Collaborate with Microsoft stakeholders vendor partners Global Security teams and local leadership to support security initiatives and resolve operational concerns.
• Coordinate security planning and support for special events including access control visitor management logistics and event security.
• Perform additional duties as assigned.

What Youll Bring

Required Qualifications

• High School Diploma or GED required; Associates degree or higher preferred.
• Ability to meet all applicable licensing and certification requirements for the assigned account and jurisdiction.
• Minimum of 4 years of experience in security operations military service law enforcement business management or a related field.
• Strong knowledge of physical security operations security procedures staffing management reporting and customer service delivery.
• Reliable transportation and ability to work flexible schedules as business needs require.

Preferred Qualifications

• Associates degree or Bachelors degree in Criminal Justice Security Management Business Administration or a related discipline.
• Previous management experience within corporate security contract security service operations or program management environments.
• Experience supporting enterprise-level or corporate technology clients.
• Experience with Lenel access control systems CCTV monitoring platforms and 24/7 Security Operations Centers.
• Professional certifications related to security management emergency management or business operations.

Skills & Competencies

• Strong leadership and employee development skills.
• Excellent customer service and client relationship management abilities.
• Knowledge of physical security operations procedures and best practices.
• Experience developing and implementing security policies procedures and post orders.
• Ability to analyze operational and financial performance data and recommend improvements.
• Strong scheduling workforce management and staffing oversight capabilities.
• Proficiency in Microsoft Office applications including Excel Word Outlook and PowerPoint.
• Strong verbal and written communication skills.
• Ability to interact effectively with executives employees clients vendors and diverse stakeholder groups.
• Strong organizational planning and project management abilities.
• Ability to manage multiple priorities simultaneously while meeting deadlines.
• Sound judgment and problem-solving skills in fast-paced environments.
• Ability to adapt to changing operational and client requirements.
• Ability to lead through influence and foster a positive team-oriented culture.

Why Join Securitas

When you join Securitas you become part of a global organization committed to your success. We offer:

• Competitive pay
• Weekly pay
• Comprehensive benefits for eligible employees
• Paid training and professional development
• Career advancement opportunities
• Employee recognition programs
• Supportive and inclusive work environment
• Opportunity to work for the worlds leading protective services company

Compensation Information

Pay Range: $80000 to $85000 Annually

Actual compensation is determined by factors including experience qualifications work location applicable laws and business needs.

Eligible employees may also receive benefits including:

• Medical dental and vision insurance
• Life and disability insurance
• Paid time off
• 401(k) retirement savings plan
• Employee assistance program
• Additional voluntary benefits where applicable

Work Environment

This position operates in a dynamic corporate security environment requiring strong leadership customer engagement and operational oversight. The role requires the ability to manage multiple priorities handle sensitive and confidential information interact with executives and stakeholders and maintain professionalism during urgent or high-pressure situations.

Physical Requirements

• Ability to sit stand walk and move throughout corporate facilities.
• Regular use of computers and security technology systems.
• Ability to lift and carry up to 25 pounds occasionally.
• Ability to maintain focus while monitoring security-related activities and responding to incidents.
• Ability to travel locally as needed to support client operations and special events.

Security Operations Manager / Securitas Security/ Irving Texas / TXDPS License #B01835