Security Operations Coordinator

The Security Operations Coordinator works in the security operations center makes access badges answers the security hotline watches security cameras does security video investigations and other activities related to the security of the InnovAge facilities.

Position is based out of the Lowry Corporate Offices in Denver CO.

Essential Functions and Work Responsibilities

Functional Category:Physical Security Duties

Estimated Percent of time Spent 100%

• Use critical thinking and multi-tasking techniques to ensure a comprehensive security posture.
• Provides physical access control badge administration and access management to employees across the company portfolio.
• Monitors all alarms CCTV access control phone lines life safety and other monitoring systems in order to promptly respond to all reports and information in regards to theft alarms accidents hazardous material releases fires and other incidents that may occur.
• Respond to incidents and critical situations in a calm problem solving manner.
• Conduct investigative video reviews and report findings.
• Dispatch security fire EMS or other response personnel as required.
• Respond to and assess security alarms or emergency alarms emergency situations first responder; secure ingress and egress situations.

Qualifications

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

Education

High School diploma or GED is required.

Work Experience and Qualifications

• Minimum two years experience in corporate global security operations centers 911 dispatch or other similar experience required
• Expertise using CCTV visitor and access management systems
• Experience tracking and documenting incidents or events in a security or dispatch setting
• Understanding and experience within security industry standards technologies and systems (access control video surveillance etc.)
• Experience answering inbound phone calls and knowledge of multiline phone systems
• Experience with standard office procedures including filing record keeping and the use of standard office equipment such as personal computers copiers and fax machines required
• Superior customer service skills and orientation
• Ability to maintain professionalism at all times under stressful situations
• Strong organizational skills and collaborative style.
• Effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
• Ability to handle crisis situations calmly and efficiently
• Proficient in Microsoft Office Power Point Visio and Microsoft Outlook software.

InnovAge is dedicated to empowering seniors to live independently allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE) which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge youll work alongside talented respectful and passionate colleagues within a patient-centered care model.

InnovAge is committed to equal opportunity and affirmative action and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race color religion sex sexual orientation gender identity/expression national origin disability protected veteran status pregnancy or any other protected status. Salaries are determined by various factors such as qualifications experience and location and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance short and long-term disability life insurance and AD&D supplemental life insurance flexible spending accounts 401(k) savings paid time off and company-paid holidays.

Applicants are considered until the position is filled.

Compensation Disclaimer

The pay may vary depending on job related factors such as work location experience knowledge skills education certifications training and internal equity. InnovAge offers a comprehensive benefits package which includes medical dental vision 401(k) plan with company match short and long-term disability life insurance supplemental life insurance ADD flexible spending account paid time off and company paid holidays.

Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information please visit the Clearinghouse Education and Awareness website:

Agency Disclaimer

InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Fraud Disclaimer

InnovAge is committed to maintaining a safe transparent and respectful hiring process for all candidates.

Please be aware that all legitimate email communication regarding InnovAge job opportunities will come exclusively from an email address ending in @.

At no point in our hiring process will InnovAge:

• Request payment from candidates for equipment background checks onboarding training or any other employmentrelated purpose
• Ask for financial information (such as bank account details) before a formal offer and onboarding process is completed through our official systems

If you receive a message claiming to represent InnovAge that does not align with the above it may be fraudulent. We encourage you to exercise caution and refrain from engaging or sharing personal information.

If you believe you have been contacted by someone misrepresenting InnovAge please report the activity to or apply directly through our official career site to ensure the opportunity is legitimate.

Your trust matters to us and we appreciate your interest in joining InnovAge.