Security Operations Analyst

As a global leader in digital infrastructure QTS designs builds andoperatesadvanced data centers that support strategic AIcloudand digital transformation are driven by a mission to connect the world forgoodand our people make it possible. Every single day thecreativitydedicationand genuine care for our communitiesare what push us forward and make this atrulyspecial place to be.

The Security Operations Analyst I supports operational excellence across Physical Security by monitoring key security processes analyzing operational data and identifying opportunities to improve security effectiveness compliance and service delivery. This role partners with internal stakeholders contract security providers and other vendors to support day-to-day security operations. The analyst manages and reconciles budgets develops reporting and metrics contributes to process improvement initiatives and assists with security policies procedures and documentation. The role helps ensure consistent efficient and high-quality execution of Security Operations programs across QTS facilities. This aligns with responsibilities documented for Security Operations roles involving vendor management reporting compliance investigations and physical security program support

What You Will Do: (Job Responsibilities)

• Review and analyze security policies procedures and operational processes.
• Monitor and track process control points for critical security operations including access control badge administration incident management investigations guard force oversight and vendor performance.
• Build and maintain working relationships with third-party security providers contract guard forces technology partners and vendors supporting security programs.
• Export combine refine and analyze datasets from security systems and business applications including incident data access control records visitor management reporting audit findings budget variances and operational metrics.
• Create dashboards charts reports and presentations to summarize security trends risks and operational performance for leadership.
• Analyze data and operational information to identify opportunities to improve security effectiveness compliance and customer experience.
• Support continuous improvement initiatives by gathering requirements interviewing stakeholders evaluating existing processes documenting findings and recommending enhancements.
• Track coordinate and report on projects and corrective actions designed to strengthen security operations and reduce risk.
• Recommend updates to security policies procedures standards and documentation.
• Collaborate with Corporate Security Facility Operations Compliance HR Legal and other teams to improve operational efficiency and consistency across the enterprise.
• Develop professional communications reporting templates and operational guidance documents.
• Assist with audit preparedness compliance reviews investigations and security program reporting.
• Support budget tracking forecasting reconciliations and vendor contract administration activities. These responsibilities are consistent with documented Security Operations and Corporate Security functions at QTS
  • Other duties as assigned.

What You Will Need to Be Successful: (Required Qualifications Education Experience Certifications)

• Bachelor of Science (BS) degree or equivalent professional experience.
• 1 years of experience managing reforecasting and reconciling budgets.
• 3 years of project coordination operations security compliance or related professional experience.
• Experience in data analysis including use of Excel pivot tables formulas reporting and charting.
• Proficiency with Microsoft Office Suite.
• Experience with or willingness to learn security and business applications such as access control systems visitor management systems incident management platforms ServiceNow and reporting to

Nice to Have: (Preferred Qualifications Education Experience Certifications)

• Experience managing reforecasting and reconciling budgets of $1M.
• Experience working with contract security providers security vendors or managed service partners.
• Experience supporting physical security investigations compliance auditing risk management or operational excellence initiatives.
• Knowledge of security operations access control visitor management incident management and security reporting.

In addition to a variety of benefit packages QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.