Security Manager

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits 401k Program Company Perks Career Opportunities Advancement Programs Scholarships and more!

The Security Manager leads the Security Department and is responsible for the safety and security of guests employees assets facilities and operations. The position oversees security operations investigations emergency response regulatory compliance staffing training and security procedures.

• Supervise coach and manage Security staff including scheduling training performance and accountability.
• Develop and maintain effective Security policies procedures post orders and operating standards.
• Manage staffing and labor costs while maintaining appropriate security coverage.
• Identify security risks and implement solutions to improve operations and protect company assets.
• Oversee security operations for live racing special events concerts festivals rodeos and other large events.
• Ensure Security provides professional responsive and customer-focused service.
• Coordinate with other departments to support safe and efficient property operations.
• Maintain confidentiality of security employee guest investigative and company information.

Emergency Management

• Develop and maintain emergency response plans and procedures.
• Coordinate Security response to medical emergencies fire severe weather evacuations active threats missing persons and other incidents.
• Lead or coordinate major incident response and ensure proper notification and documentation.
• Conduct or support drills exercises and after-action reviews.

Investigations & Asset Protection

• Conduct and supervise investigations involving theft loss misconduct property damage policy violations and other incidents.
• Ensure accurate incident reports and appropriate preservation of evidence including video and documentation.
• Coordinate with law enforcement when criminal or regulatory matters require outside involvement.
• Analyze incident trends and recommend preventive measures.

Regulatory & Agency Relations

• Serve as a liaison with gaming and racing regulators law enforcement fire officials EMS and other agencies.
• Ensure departmental compliance with applicable laws regulations company policies and internal controls.
• Promptly report compliance or legal concerns to Executive Management/General Manager.
• Support regulatory inspections audits investigations and requests for information.

Security Technology

• Oversee the effective use of CCTV/video surveillance access control alarms radios and security reporting systems.
• Work with IT Facilities vendors and other departments to resolve security technology issues.
• Ensure security systems support daily operations investigations and emergency response.

Financial & Administrative Responsibilities

• Assist with the department budget and monitor labor overtime and operating expenses.
• Maintain accurate schedules reports training records investigations and other required documentation.
• Use security and operational data to identify trends and improve performance.

• Bachelors degree (B.A./B.S.) or equivalent; or five (5) years of Casino Security Military or Law Enforcement experience; or equivalent combination of education and experience. Two (2) years of leadership experience highly preferred.
• Must be proficient in Microsoft Office applications (Word Excel Outlook etc.).
• Must have excellent written and verbal communication skills; must be fluent and literate in English.
• Ability to maintain a high level of confidentiality and professionalism.
• Ability to write reports business correspondence and procedure manuals.
• Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent and to draw and interpret bar graphs.
• Must have excellent interpersonal customer service and organizational skills.
• Ability to obtain and maintain a valid Drivers License and operate company vehicles as needed.
• Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues.
• Ability to effectively present information and respond to questions from groups of managers clients customers and the general public.
• Must have the ability to interact with guests staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
• Ability to work collaboratively and communicate effectively with team members at all levels of the organization.
• Must have the ability to remain calm in emergency or stressful situations.

Weve grown to become the most innovative omnichannel provider of entertainment experiences thanks to our 12 retail brands representing 43 destinations across North America and online gaming via theScore BET.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment.Follow us.

Equal Opportunity Employer