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Security Engineering Manager, Customer Service Security
Job Location:
Job Location:
Seattle, OR - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
13 August 2026 (4 hours ago)
Posted:
Application Deadline:
10 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Do you want to secure Amazons most customer-centric experiences As a Security Engineering Manager on the Endpoint Security Team youll lead a team that designs implements and operates security solutions integral to how Amazons Customer Service Associates worldwide interact with customers every day.
Youll manage a team of engineers responsible for securing the entire technology stackfrom device firmware to cloud-scale data processingwithin a DevSecOps organization. Your primary responsibility is identifying security risks and driving them to zero. Youll define the security posture for your organization establish where gaps in visibility and control exist and own the strategy to close them. Youll collaborate with development and operations teams across Amazon to ensure security is embedded in every layer of delivery continuously raising the bar while enabling Customer Service to move fast and innovate.
Youll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. Youll obsess over securing the CSA-to-customer interaction and enabling Customer Service to delight Amazons customers.
Key job responsibilities
You will independently manage a two-pizza team of engineers develop their careers and foster a culture of security ownership and inclusivity. You will build and own mechanisms that identify risks across our technology stack and drive them to resolution. You will be the primary voice of security in our development processpartnering with development and operations teams to ensure security is embedded from design through deployment not addressed as an afterthought. You will be involved in three-year planning annual planning and business updates where our team states our plans and our progress. You will interact with other engineering managers and their teams data professionals and product and program teams to build cohesive strategies to secure Customer Services endpoints.
A day in the life
You will work with your directs day in and day out helping them solve problems grow their security expertise and advance their careers. You will continuously assess where risk exists in our stack and drive your team to close gaps in visibility and control. On at least a weekly basis you will meet with the leadership team to discuss the biggest security risks facing the organization and how we are driving them to resolution. You will also interact with senior leadership as we make plans and review CS Security-wide initiatives representing your teams security posture and communicating risk clearly.
About the team
We are team dispersed across multiple locations but mainly in Seattle Toronto and Austin. As a security team responsible for products used day in and day out by Customer Service we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 10 years of industry work with hands-on security engineering experience
- 10 years of risk assessment and enabling organizations making security decisions experience
- 10 years of team management and building (including coaching and mentoring) experience
- 10 years of communicating technical concepts to a non-technical audience experience
- Bachelors degree in Computer Science or a related field
- Experience communicating technical concepts to a non-technical audience
- Experience with hands-on security engineering
- Experience in risk assessment and enabling organizations to make security decisions
- Experience in team management and building (including coaching and mentoring)
- Knowledge of information security risk-based prioritization
- Knowledge of information security technologies such as security design review threat modeling risk analysis and software testing techniques
- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience architecting securing and operating Amazon Web Services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Youll manage a team of engineers responsible for securing the entire technology stackfrom device firmware to cloud-scale data processingwithin a DevSecOps organization. Your primary responsibility is identifying security risks and driving them to zero. Youll define the security posture for your organization establish where gaps in visibility and control exist and own the strategy to close them. Youll collaborate with development and operations teams across Amazon to ensure security is embedded in every layer of delivery continuously raising the bar while enabling Customer Service to move fast and innovate.
Youll play a critical role in every interaction where Customer Service operations personnel access and handle customer data. Youll obsess over securing the CSA-to-customer interaction and enabling Customer Service to delight Amazons customers.
Key job responsibilities
You will independently manage a two-pizza team of engineers develop their careers and foster a culture of security ownership and inclusivity. You will build and own mechanisms that identify risks across our technology stack and drive them to resolution. You will be the primary voice of security in our development processpartnering with development and operations teams to ensure security is embedded from design through deployment not addressed as an afterthought. You will be involved in three-year planning annual planning and business updates where our team states our plans and our progress. You will interact with other engineering managers and their teams data professionals and product and program teams to build cohesive strategies to secure Customer Services endpoints.
A day in the life
You will work with your directs day in and day out helping them solve problems grow their security expertise and advance their careers. You will continuously assess where risk exists in our stack and drive your team to close gaps in visibility and control. On at least a weekly basis you will meet with the leadership team to discuss the biggest security risks facing the organization and how we are driving them to resolution. You will also interact with senior leadership as we make plans and review CS Security-wide initiatives representing your teams security posture and communicating risk clearly.
About the team
We are team dispersed across multiple locations but mainly in Seattle Toronto and Austin. As a security team responsible for products used day in and day out by Customer Service we must balance security with usability but recognize that the most secure products can also be the most usable products. Because of the complex nature of Customer Service we invest in solutions that allow us to flex and pivot quickly to meet an ever-changing business and security landscape.
Diverse Experiences
Amazon Security values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why Amazon Security
At Amazon security is central to maintaining customer trust and delivering delightful customer experiences. Our organization is responsible for creating and maintaining a high bar for security across all of Amazons products and services. We offer talented security professionals the chance to accelerate their careers with opportunities to build experience in a wide variety of areas including cloud devices retail entertainment healthcare operations and physical stores.
Inclusive Team Culture
In Amazon Security its in our nature to learn and be curious. Ongoing DEI events and learning experiences inspire us to continue learning and to embrace our uniqueness. Addressing the toughest security challenges requires that we seek out and celebrate a diversity of ideas perspectives and voices.
Training & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing training and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve.
- 10 years of industry work with hands-on security engineering experience
- 10 years of risk assessment and enabling organizations making security decisions experience
- 10 years of team management and building (including coaching and mentoring) experience
- 10 years of communicating technical concepts to a non-technical audience experience
- Bachelors degree in Computer Science or a related field
- Experience communicating technical concepts to a non-technical audience
- Experience with hands-on security engineering
- Experience in risk assessment and enabling organizations to make security decisions
- Experience in team management and building (including coaching and mentoring)
- Knowledge of information security risk-based prioritization
- Knowledge of information security technologies such as security design review threat modeling risk analysis and software testing techniques
- Experience applying threat modeling or other risk identification techniques or equivalent
- Experience architecting securing and operating Amazon Web Services
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at WA Seattle - 208300.00 - 281800.00 USD annually
Required Experience:
Manager
About Company
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