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Security Area Manager, Global Security Operations Center
Job Location:
Job Location:
Goodyear, AZ - USA
Yearly Salary:
USD 83200 - 145500
Yearly Salary:
Posted:
29 September 2026 (4 hours ago)
Posted:
Application Deadline:
27 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
The mission of Worldwide Operations Security (WWOS) is to support Amazons Worldwide Operations as well as affiliate and retail businesses by creating and maintaining a work environment that is both prepared and secure through global security centers of excellence staffed by subject matter experts in people and asset protection. We accomplish this by creating policy and implementation guidelines; training leadership and staff; using technology to eliminate subjectivity complexity and variation; identifying preparing for and mitigating risk; and auditing our practices to ensure compliance.
The Security Area Manager is a leadership position overseeing 24/7 global operations at Amazons Global Security Operations Center (GSOC) supporting Amazons Worldwide Operations. The Security Area Manager is responsible for ensuring performance Service Level Agreements (SLAs) are met customer responses are appropriate according to policies and procedures and the continuous development and motivation of a high-performing team. The role manages incident response and crisis management with significant impact on life safety operations and brand reputation.
The successful candidate must have a proven record of effective leadership capability and demonstrate above-average judgment while operating under pressure. They must possess the ability to operate autonomously use discretion when dealing with sensitive and critical information and apply sound business principles and data analysis to identify barriers and initiate actions to resolve.
Key job responsibilities
1. Lead and maintain command authority over assigned shift personnel ensuring uninterrupted 24/7 operational readiness.
situational awareness of global events affecting Amazons associates assets operations and reputation.
mastery of GSOC Policies Standards Procedures and Guides; execute established compliance processes in alignment with WWOS requirements.
incident lifecycles (Assess/Triage Notify/Activate Manage/Respond) ensuring adherence to standardized procedures proper documentation within technology platforms and timely incident closure.
as the Incident Owner (IO) during critical events; conduct Incident Triage Calls develop Incident Mitigation Plans make escalation decisions and direct stakeholder communication.
process controls to ensure compliance across the assigned shift; identify assess and mitigate risks to the operation that are above tolerance levels.
develop and motivate a team of GSOC Specialists to achieve service level agreements (SLAs) and key performance indicators (KPIs).
mentor and coach direct reports; foster individual and team development through performance goals continuous improvement and wellness initiatives.
cross-team processes to improve team efficacy and delivery; drive process improvements that enhance operational readiness and crisis response capabilities.
A day in the life
A Security Area Manager is responsible for developing and motivating a high-performing team of GSOC Specialists. Daily a SAM operates autonomously using discretion when dealing with sensitive and critical information and applying sound business principles to identify barriers and initiate actions to resolve. The SAM leads people during shift operations triages incoming security alerts and emergency notifications coordinates crisis response across internal and external stakeholders and ensures all incidents are documented and tracked through resolution using established protocols and the Event Management Tool (EMT). This leadership role requires the employee to work on a shift including nights and weekends based on the needs of the GSOC.
About the team
The Global Security Operations Center (GSOC) supports the WWOS mission by providing 24/7/365 services to Amazons Worldwide Operations. The GSOC provides support and timely notification to global partners regarding critical incidents that have impacted or have the potential to impact Life-Safety Operations and/or the Amazon Brand. We are Amazons central location for critical incident management supporting worldwide operations as well as affiliate and retail businesses. The GSOC operates across multiple global sites with coverage in 14 languages managing a team of Security Operations Managers Security Area Managers and Crisis Specialists. We are looking for an agile adaptive and detail-oriented leader to oversee a diverse multi-disciplined team.
- Bachelors degree or equivalent
- 5 years of work in relevant industries such as law customer service investigations risk compliance or project management experience
- 5 years of customer service experience
- Experience with all Microsoft Office applications
- 3 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience working cross-functionally across several teams both technical and non-technical
- Experience in workplace violence emergency response crisis management and business continuity practices
- Experience using data and metrics to back up assumptions evaluate outcomes and make data-driven decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The Security Area Manager is a leadership position overseeing 24/7 global operations at Amazons Global Security Operations Center (GSOC) supporting Amazons Worldwide Operations. The Security Area Manager is responsible for ensuring performance Service Level Agreements (SLAs) are met customer responses are appropriate according to policies and procedures and the continuous development and motivation of a high-performing team. The role manages incident response and crisis management with significant impact on life safety operations and brand reputation.
The successful candidate must have a proven record of effective leadership capability and demonstrate above-average judgment while operating under pressure. They must possess the ability to operate autonomously use discretion when dealing with sensitive and critical information and apply sound business principles and data analysis to identify barriers and initiate actions to resolve.
Key job responsibilities
1. Lead and maintain command authority over assigned shift personnel ensuring uninterrupted 24/7 operational readiness.
situational awareness of global events affecting Amazons associates assets operations and reputation.
mastery of GSOC Policies Standards Procedures and Guides; execute established compliance processes in alignment with WWOS requirements.
incident lifecycles (Assess/Triage Notify/Activate Manage/Respond) ensuring adherence to standardized procedures proper documentation within technology platforms and timely incident closure.
as the Incident Owner (IO) during critical events; conduct Incident Triage Calls develop Incident Mitigation Plans make escalation decisions and direct stakeholder communication.
process controls to ensure compliance across the assigned shift; identify assess and mitigate risks to the operation that are above tolerance levels.
develop and motivate a team of GSOC Specialists to achieve service level agreements (SLAs) and key performance indicators (KPIs).
mentor and coach direct reports; foster individual and team development through performance goals continuous improvement and wellness initiatives.
cross-team processes to improve team efficacy and delivery; drive process improvements that enhance operational readiness and crisis response capabilities.
A day in the life
A Security Area Manager is responsible for developing and motivating a high-performing team of GSOC Specialists. Daily a SAM operates autonomously using discretion when dealing with sensitive and critical information and applying sound business principles to identify barriers and initiate actions to resolve. The SAM leads people during shift operations triages incoming security alerts and emergency notifications coordinates crisis response across internal and external stakeholders and ensures all incidents are documented and tracked through resolution using established protocols and the Event Management Tool (EMT). This leadership role requires the employee to work on a shift including nights and weekends based on the needs of the GSOC.
About the team
The Global Security Operations Center (GSOC) supports the WWOS mission by providing 24/7/365 services to Amazons Worldwide Operations. The GSOC provides support and timely notification to global partners regarding critical incidents that have impacted or have the potential to impact Life-Safety Operations and/or the Amazon Brand. We are Amazons central location for critical incident management supporting worldwide operations as well as affiliate and retail businesses. The GSOC operates across multiple global sites with coverage in 14 languages managing a team of Security Operations Managers Security Area Managers and Crisis Specialists. We are looking for an agile adaptive and detail-oriented leader to oversee a diverse multi-disciplined team.
- Bachelors degree or equivalent
- 5 years of work in relevant industries such as law customer service investigations risk compliance or project management experience
- 5 years of customer service experience
- Experience with all Microsoft Office applications
- 3 years of high-volume high-intensity environment such as a security operations center event security call center or crisis management/emergency response center experience
- Experience with process improvements (Lean Six Sigma and/or Kaizen)
- Experience working cross-functionally across several teams both technical and non-technical
- Experience in workplace violence emergency response crisis management and business continuity practices
- Experience using data and metrics to back up assumptions evaluate outcomes and make data-driven decisions
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience qualifications and location. Amazon also offers comprehensive benefits including health insurance (medical dental vision prescription Basic Life & AD&D insurance and option for Supplemental life plans EAP Mental Health Support Medical Advice Line Flexible Spending Accounts Adoption and Surrogacy Reimbursement coverage) 401(k) matching paid time off and parental leave. Learn more about our benefits at AZ Goodyear - 83200.00 - 145500.00 USD annually
Required Experience:
Manager
About Company
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