Scheduling Specialist

WelbeHealths PACE program helps seniors stay in their homes and communities by providing medical care and community-based services. We provide all-inclusive care for seniors including medical dental physical therapy and much more. Our core values and participant focus lead the way no matter what.

The Scheduling Specialist is accountable for coordinating participant care scheduling including maintaining accurate team member availability for participant appointments. This role also manages cancellations and rescheduling requests responds to calls and in-person participant needs notifies participants regarding future appointments and conducts other administrative tasks as needed.

This role is different because the Scheduling Specialist at WelbeHealth:

• Has the opportunity to grow and strengthen their expertise within a structured supportive healthcare environment designed to help navigate a variety of situations
• Plays a critical role in supporting a growing mission-driven healthcare organization ensuring vulnerable seniors feel supported and have access to high-quality care

We care about our team members. Thats why we offer:

• Medical insurance coverage (Medical Dental Vision)
• Work/life balance - We mean it! 17 days of personal time off (PTO) 12 Paid holidays observed annually and 6 sick days
• 401K savings match
• Comprehensive compensation package including base pay and bonus
• And additional benefits!

On the day-to-day you will:

• Effectively coordinate the scheduling of participants appointments
• Assist with troubleshooting conflicts and urgent needs communicating with all stakeholders (staff families providers etc.) to meet appointment turn-around times
• Address cancellation and rescheduling requests from both staff members and participants ensuring changes are appropriately managed and promptly communicated to all parties
• Respond to incoming phone calls emails and contacts as scheduling requests are received
• Maintain and update team member availability in source systems to ensure accurate information is reflected at all times
• Communicate appointment confirmations and appointment reminders as outlined by department protocols updating appointments as appropriate

Job requirements include:

• High school diploma or equivalency required
• Minimum of one (1) year of healthcare experience required; PACE experience preferred
• Minimum of one (1) year of experience with Electronic Medical Records (EMR)
• Outstanding customer service orientation especially in telephone and written communications
• Excellent organizational and communication skills

We are seeking a Scheduling Specialist that ideally has PACE or medical scheduling experience. If youre ready to join a team that values both its participants and team members wed love to hear from you!

COVID-19 Vaccination Policy

At WelbeHealth our mission is to unlock the full potential of our vulnerable this spirit please note that we have a vaccination policy for all our employees and proof of vaccination or a vaccine declination form will be required prior to employment. WelbeHealth maintains required infection control and PPE standards and has requirements relevant to all team members regarding vaccinations.

Our Commitment to Diversity Equity and Inclusion

At WelbeHealth we embrace and cherish the diversity of our team members and were committed to building a culture of inclusion and belonging. Were proud to be an equal opportunity employer. People seeking employment at WelbeHealth are considered without regard to race color religion sex gender gender identity gender expression sexual orientation marital or veteran status age national origin ancestry citizenship physical or mental disability medical condition genetic information or characteristics (or those of a family member) pregnancy or other status protected by applicable law.

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