Scheduling Manager

Looking to join and lead a dynamic team at Ohio State University Physicians where excellence meets compassion

Who we are

With over 100 cutting-edge outpatient center locations dedicated to providing exceptional patient care while fostering a collaborative work environment our buckeye team includes more than 1800 nurses medical assistants physicians advanced practice providers administrative support staff IT specialists financial specialists and leaders that all play an important part. As an employee of Ohio State University Physicians (OSUP) youll be an integral part of a team committed to advancing healthcare education and professional growth.

Our culture

At OSUP we foster a culture grounded in the values of inclusion empathy sincerity and determination. We meet our teams where they are coming together to serve each other and our community.

Our benefits

We know that having options and robust benefit plans are important to you. OSUP prioritizes the wellbeing of our team and thats why we offer our employees a flexible competitive benefit addition to medical dental vision health reimbursement accounts flexible spending accounts and retirement we also offer an employee assistance program paid time off holidays and a wellness program designed to support our employees so they can live their best lives. As an OSUP employee you will be eligible for these various benefits depending on your employment status.

OSU Physicians is committed to improving access and great service to our customers. The Scheduling Manager functions as an integral member of the leadership team to reflect a culture of cooperation enthusiasm and mutual respect. This position ensures access to OSUWMC physicians and services and coordinate/supports all functions of service delivery and integrated access services and operations for addition this leader will also have responsibility ensuring team management strategic relationships with partners and proper data collection/support for all service lines and respective employees. Some duties and responsibilities include:

Providing overall leadership of multiple teams.
Oversight of the onboarding training and development of the Supervisor Lead Scheduler and staff.
Conducting regular meetings with Supervisors regarding their work performance
Direction of the staff in programmatic operations needed to ensure accurate scheduling and communication essential to achieving a great patient experience
Direct ownership of decision tree Visio for all scheduling workflows
Assist in the development and maintenance of job descriptions posting and hiring of new employees
Revised 5.2023
Responsible for employee retention and setting/maintaining team centric culture and morale
Administration of progressive corrective action when necessary
Ongoing maintenance of timekeeping for all agents including payroll approvals time off request adjustments to timecards
Building and maintenance of both schedules and budgets for the pod
Forecast and appropriate workforce scheduling oversight for the pod

Education and Experience Requirements:
Minimum of 5 years of experience leading a team in a patient access services environment required.
Experience interfacing with clinicians and other health care professionals required.
Demonstrated experience of successful leadership and management of large teams.
Strong proficiency with Microsoft Office Suite (including Visio)

Preferences:
Advanced Degree preferred
Epic systems (scheduling) experience is highly preferred.

Knowledge Skills and Abilities:
Computer/technology proficiency and knowledge of scheduling applications care lifecycle and patient management systems required.
Strong verbal written and presentation skills are a key requirement for this role.
Sense of professionalism relationship building and ability to establish trust and cooperation between multiple departments/entities throughout the OSU Wexner Medical Center will be a necessity as a Manager at OSUWMC.