Scheduling Coordinator

At Bristol Hospice we are dedicated to providing compassionate patient-centered end-of-life care. We are seeking an organized detail-oriented Scheduling Coordinator to support our clinical team by ensuring patients receive timely coordinated care services.

Coverage Area: Madison Office

Work Schedule: Monday - Friday 8am - 5pm

Who Are We

Bristol Hospice is a nationwide industry leader committed to providing a family-centered approach in the delivery of hospice services throughout our communities. We are dedicated to our mission that all patients and families entrusted to our care will be treated with the highest level of compassion respect and dignity. For more information about Bristol Hospice visit follow us onLinkedIn.

Our Culture

Our culture is cultivated using the following values:

• Integrity:We are honest and professional.
• Trust:We count on each other.
• Excellence:We strive to always do our best and look for ways to improve and excel.
• Accountability:We accept responsibility for our actions attitudes and mistakes.
• Mutual Respect:We treat others the way we want to be treated.

An Average Day:
(Includes but not limited to)

• Review clinician availability patient visit frequencies and outstanding scheduling needs for the day.
• Schedule hospice nurse and hospice aide visits in the electronic medical record (EMR) based on patient care plans and staff availability.
• Coordinate same-day schedule changes and respond quickly to urgent patient care needs.
• Communicate visit updates and scheduling changes with clinicians patients families and caregivers.
• Monitor visit frequencies to help ensure compliance with hospice care plans and regulatory requirements.
• Track missed visits and provided reports to supervisors and case managers for follow-up.
• Collaborate with the clinical team to support urgent medication deliveries durable medical equipment (DME) requests and other patient care needs.
• Update scheduling records and maintain accurate documentation within the EMR system.
• Problem-solve scheduling conflicts staffing gaps and last-minute visit requests while maximizing efficient use of clinical resources.
• Provide exceptional customer service and support to internal teams patients and families throughout the day.
• Maintain confidentiality and adherence to Bristol Hospice policies and regulatory standards.
• Other duties as assigned

Requirements:

• High school diploma or equivalent required.
• Minimum of 2 years of scheduling experience in a hospice home health or healthcare environment.
• Experience using healthcare software and electronic medical record (EMR) systems.
• Ability to work effectively in a professional office environment.
• Valid drivers license and insured vehicle as required by organizational and state guidelines.

We Got the Perks:

• Tuition Reimbursement
• PTO and Paid Holidays
• Medical Dental Vision Life Insurance and more
• HSA & 401(k) available
• Mileage Reimbursement for applicable positions
• Advanced training programs
• Passionate company culture committed to the highest standard of care in the hospice industry

Join a Team that embraces the reverence of life!

EEOC Statement

Bristol Hospice is an equal-opportunity employer. Our success depends upon our ability to create and maintain a diverse and supportive work environment where individuality is promoted. Bristol puts high priority on the worth of every person. We do not base our hiring decisions on race color religion sex sexual orientation gender identity marital status age disability national or ethnic origin military service status citizenship or other protected characteristics.