Scheduling Coordinator – Home Care

About Golden Harmony Home Care

Golden Harmony Home Care is an award winning locally owned and operated agency founded by Jen Stengl who through her personal experience caring for her own mother gained a deep understanding of the importance of care and compassion. At Golden Harmony we believe home care is more than just assisting seniors with daily activitiesits about fostering genuine connections and meaningful relationships.

Now nearly a decade later Golden Harmony continues to provide exceptional care to seniors in the Triangle area empowering them to live comfortably and safely at home.

Position Summary

The Scheduling Coordinator plays a key role on the Golden Harmony care team by organizing scheduling and communicating with clients and caregivers regarding all this role you will help maintain our reputation for excellent customer service and support revenue growth by maximizing consistent billable hours.

Key Responsibilities

Perform daily staffing and scheduling to ensure visits are filled with consistent caregivers or companions.

Participate in the after-hours on-call rotation to respond to urgent scheduling needs.

Communicate with clients about their schedules schedule changes and follow-up needs in a professional and timely manner.

Partner with Care Coordinators to match caregivers with appropriate clients based on skills preferences and availability.

Monitor visits throughout the week and make necessary billing and payroll adjustments in the scheduling system.

Create and maintain an accurate monthly visit calendar in the scheduling software.

Re-staff call-outs and open visits quickly to maintain continuity of care.

Support client satisfaction and help maintain a high Net Promoter Score (NPS).

As needed perform client visits and follow-up calls to support service quality.

Meet or exceed weekly billable hour targets.

Maintain proactive communication with the management team providing feedback and requesting support as needed.

Perform other related duties as assigned.

Qualifications

Education Training and Experience

Preferred 23 years of scheduling experience in home care home health or senior living.

Experience using an online scheduling system or similar software.

Demonstrated active listening effective communication and strong interpersonal skills.

Skills and Competencies

Strong written and verbal communication skills.

Proficient with Microsoft Office (Word Excel PowerPoint) and Google tools (Gmail Google Apps).

Comfortable using a variety of office equipment (computers scanners copiers fax phone system).

Experience building and maintaining staffing schedules in a fast-paced environment.

Ability to work on-call answering calls or texts to address urgent scheduling issues.

Ability to think strategically while maintaining focus on short- and long-term scheduling goals.

Strong organizational skills with the ability to handle multiple priorities simultaneously and pivot quickly as needs change.

Valid drivers license and reliable transportation for occasional travel within the territory.

Schedule and Reporting

Full-time exempt position working at least 40 hours per week during regular business hours.

Required participation in the after-hours on-call program in addition to the regular schedule.

Reports to the Director of Care Coordination.

Why Join Golden Harmony Home Care

Opportunity to make a meaningful impact on the lives of older adults and their families.

Collaborative team environment that values communication feedback and continuous improvement.

Paid holidays & Personal Time Off. Health benefits offered.

How to Apply

Please submit your resume and a brief cover letter explaining your experience with scheduling in home care home health or senior living and why you are interested in Golden Harmony Home Care.