Scheduling Coordinator

Scheduling Coordinator

Senior Helpers Lancaster County PA

Senior Helpers is looking for a Scheduling Coordinator to join our team! This is a fast-paced people-focused position responsible for coordinating caregiver schedules and helping ensure our clients receive the consistent dependable care they need.

Our Scheduling Coordinator will be a vital member of our daily operations and an important link between our clients caregivers and office team. If you are organized a strong communicator enjoy solving problems and can stay calm when things change wed love to hear from you!

What Youll Do

• Maintain the Company schedule at least three days in advance identifying open shifts and potential staffing issues before they become urgent.
• Assign caregivers based on client needs availability qualifications and preferences.
• Respond to caregiver call-outs open shifts tardiness and other scheduling changes.
• Help find coverage and maintain continuity of care.
• Communicate schedule changes with clients families and caregivers.
• Respond to client and caregiver questions and concerns.
• Maintain accurate scheduling and attendance records.
• Assist with monitoring overtime caregiver utilization and schedule efficiency.
• Work with the Scheduling Manager and Care Team to resolve staffing and scheduling challenges.
• Participate in the on-call rotation as assigned.

What Were Looking For

• Customer service experience preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and work effectively in a fast-paced environment.
• Excellent problem-solving and follow-up skills.
• Ability to work independently and as part of a team.
• Comfortable learning and using computer software.
• Proficiency with Microsoft Word Excel Outlook and internet.
• Healthcare staffing experience preferred but not required.

What Makes This Role Different

This isnt a job where youll sit behind a desk and follow the same routine every day. Youll be communicating with clients families and caregivers solving scheduling challenges and making decisions that directly support our clients and care team.

Why Join Senior Helpers

• Competitive Pay bi-weekly bonuses 401(k) matching medical dental vision and PTO benefits.
• Great Place to Work Certified 91% of our employees say Senior Helpers is a great place to work.
• Autonomy We trust our team members to take ownership of their responsibilities and get the job done without micromanaging.
• Task Variety Every day is different. This role uses a variety of communication organizational problem-solving and customer service skills.
• Professional Growth Opportunities Specialized training through our training center to help you develop your skills and grow within the organization.
• Make a Difference Your work helps ensure seniors and their families receive the dependable care and support they need.

Who is Senior Helpers Senior Care Only Better.

Senior Helpers provides in-home non-medical senior assistance services to allow families loved ones to age from the comfort of their homes. We provide a genuine in-home connection designed to give clients the absolute best quality of life. We provide various services to our clients including personal care transitional care companion care respite care Alzheimers and Dementia care Parkinsons care and more. The Senior Helpers team embraces our companys core values and vision to be communities leading home care company with a commitment to providing exceptional care and customer service. Senior Helpers also connects seniors with organizations in their communities that offer resources and support to help them continue to age successfully in the comfort of their own home.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.