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Scaled Customer Programs Engineer

Retool

Job Location:

San Francisco, CA - USA

Yearly Salary: $ 128000 - 166160

Posted: 24 August 2026 (21 hours ago)

Application Deadline: 21 November 2026

Vacancies: 1 Vacancy

Job Summary

ABOUT RETOOL

Nearly every company in the world runs on custom software for critical operations like tracking performance metrics handling support workflows building admin dashboards and countless processes you might never have thought of. But most companies dont have the resources to properly invest in these tools leading to a lot of old clunky internal software or worse teams still stuck in manual and spreadsheet workflows.

AI has changed who gets to build software. The definition of developer now includes analysts operators and domain experts creating solutions directlyand the tools they reach for are multiplying by the week. Thats both an opportunity and a challenge: as more people build with more AI tools the risk of shipping ungoverned software into production grows just as fast.

At Retool were building the platform that makes all of it safe to ship. Build with any AI tool you want then deploy into one place that connects to your real business data enforces enterprise policies automatically and lets teams create once and reuse everywhere with shared trusted components. The cost of building software has collapsed. The cost of governing it hasntand thats the problem we solve.

Developers and domain experts have already automated over 100 million hours of work on our platform freeing them to focus on creative problem-solving and strategic work that drives real business value. The people closest to the problem can now build the software to solve it safely and within enterprise guardrails.

Lets build the future together.

WHY WERE LOOKING FOR YOU

Retool has had immense growth in the last few years including landing a third of the Fortune 100. With 10000 customers and a shift toward scaled engagement we need to build intelligent systems that engage every customer with personalized data-driven outreach at the quality of a 1:1 conversation but at the scale of our entire base.

Were looking for a Scaled Customer Programs Engineer who can design build and operate an AI-powered customer engagement system that uses product telemetry business value data and maturity signals to deliver customized messages surface expansion opportunities and drive retention and growth across every account automatically.

WHO YOULL WORK WITH

This role will report into the GTM Programs organization and closely partner with Data Engineering Product Revenue Operations and Sales leadership.

Youll be joining a broader team of Retools who are passionate about serving our customers enjoy collaborating to build an incredibly innovative product and partake in some occasional but well-intentioned sarcasm. If this sounds like you wed love to hear from you!

WHAT YOULL DO

Build an AI-Powered Customer Engagement System: Design and implement an automated platform that delivers personalized 1:1-quality engagement to every customer generating messages based on product telemetry usage patterns business value and maturity stage in partnership with Data Engineering
Create & Operationalize Customer Scoring Models: Build and iterate on predictive models (e.g. churn prediction momentum scoring) regularly backtesting results and sharing findings with leadership
Identify Cohorts & Surface Offers at Scale: Use data science and AI-assisted segmentation to identify customer cohorts (risk growth migration readiness) and build trigger-based systems that surface the right offer upsell services migration assistance at the right moment
Deliver Value Communications & Integrate the Tech Stack: Build AI-driven workflows that communicate realized ROI and peer benchmarks to Economic Buyers connecting CRM marketing automation product analytics and support platforms for seamless data flow
Measure Iterate & Ship Fast: Track effectiveness of apps and programs iterate based on feedback and outcomes and use Retools AI app generation to rapidly prototype tools as a force multiplier for the GTM Programs team

THE SKILLSET YOULL BRING

Bachelors degree in a quantitative/technical field (or equivalent experience) with 3-5 years in GTM engineering marketing ops or similar functions building data-driven customer engagement systems in B2B SaaS
Proficiency with AI-assisted development (prompt engineering code generation LLM-based automation) plus working knowledge of Python SQL and JavaScript; comfortable evaluating iterating on and building models from scratch
Hands-on experience with CRM (Salesforce) marketing automation (Marketo Iterable HubSpot) and product analytics (Amplitude Mixpanel Heap) including nurture sequences and dynamic content logic
Demonstrated ability to build customer scoring models (health propensity momentum) and translate them into automated workflows with familiarity in A/B testing and applied statistics
Strong grasp of SaaS metrics (NRR expansion churn); a self-directed builder who thinks in systems communicates clearly to non-technical stakeholders and thrives in ambiguity

Retool offers generous benefits to all employees and hybrid work location. For more information please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK please refer to our careers page and review the indicated locations.

Required Experience:

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