SAP NS2 ServiceNow Process Solution Architect

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At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

COMPANY DESCRIPTION

SAP is the global market leader for business software and related services. SAP National Security Services Inc. (SAP NS2) is an independent U.S. subsidiary offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

All internals must have managers approval to transfer.

Must be a U.S. Citizen.

ROLE: ServiceNow Process Solution Architect

REQUIREMENTS:

Extensive experience in business transformation process architecture business process re-engineering process improvement operating model design or related disciplines

Demonstrated ability to assess complex business processes identify root causes and systemic issues and design scalable and sustainable future-state processes

Strong understanding of end-to-end process design value streams roles and responsibilities decision points controls performance measures exceptions and governance

Experience assessing process maturity identifying capability gaps and developing target-state maturity models and transformation roadmaps

Strong business acumen and ability to connect process design to strategic objectives operational performance user experience risk and measurable business outcomes

Strong functional understanding of the ServiceNow platform and broad knowledge of CSM ITSM SPM CMDB ITOM IRM SecOps and related capabilities

Ability to identify opportunities for workflow automation self-service improved user experiences stronger controls and AI-enabled capabilities while collaborating with ServiceNow Platform Architects and technical teams

Strong understanding of process standardization simplification scalability governance controls automation and continuous improvement

Understanding of the process data knowledge governance and organizational foundations required to successfully adopt automation and artificial intelligence

Exceptional stakeholder management facilitation communication and negotiation skills including the ability to challenge assumptions navigate competing priorities manage resistance and build alignment around a shared future-state vision

Strong understanding of Organizational Change Management (OCM) including stakeholder engagement communications training enablement and adoption

Strong knowledge of ITIL processes and experience working within Agile/SCRUM delivery environments

RESPONSIBILITIES:

Serve as a senior process architecture and transformation advisor for business initiatives enabled by the ServiceNow platform

Partner with business leaders process owners and stakeholders to understand strategic objectives operational challenges risks and desired business outcomes

Lead current-state discovery and process assessments including evaluation of roles responsibilities handoffs decision points controls pain points exceptions and performance measures

Assess process maturity and organizational readiness and help stakeholders establish practical target-state maturity levels and transformation roadmaps

Facilitate the design of future-state processes that are simplified standardized scalable measurable controlled user-centered and positioned for automation and AI enablement

Challenge the assumption that current-state processes should be replicated in ServiceNow and help stakeholders distinguish between true business requirements required controls historical practices and unnecessary complexity

Identify opportunities to eliminate redundant activities excessive approvals unclear ownership manual handoffs and other barriers to effective and scalable operations

Navigate competing stakeholder priorities and facilitate decisions regarding process standardization ownership governance controls performance measures and operating models

Translate business objectives and future-state process designs into clear business capabilities functional requirements and desired outcomes that can be enabled through ServiceNow

Partner with ServiceNow Platform Architects and technical teams to translate future-state process designs into scalable platform solutions while maintaining a clear distinction between process architecture and detailed technical architecture

Develop process architecture artifacts including current-state and future-state process maps value streams maturity assessments capability assessments operating models and transformation roadmaps

Define measurable success criteria to evaluate process effectiveness automation adoption user experience compliance and business outcomes

Prepare processes for AI and automation by improving standardization data and knowledge quality decision logic governance ownership and exception management

Evaluate AI and automation opportunities based on business value process maturity organizational readiness risk and feasibility prioritizing process simplification before automation

Incorporate OCM into future-state design and partner with business leaders and change communications training and enablement resources to support business readiness and sustained adoption

Facilitate executive briefings stakeholder workshops process design sessions maturity assessments and decision-making forums

Collaborate with business analysts and product owners to translate future-state designs into prioritized requirements and provide process guidance throughout Agile/SCRUM delivery

WORK EXPERIENCE:

7 -10 years of progressive experience in business transformation process architecture business process management management consulting business analysis operating model design service management or related disciplines

5 years leading complex business process transformation process architecture or business process re-engineering initiatives

Significant experience with the ServiceNow platform or comparable enterprise workflow and automation platforms

Demonstrated experience designing future-state processes conducting process maturity assessments and developing transformation roadmaps

Proven ability to facilitate complex stakeholder discussions challenge current-state practices and achieve alignment among stakeholders with competing priorities

Experience partnering with senior leaders technical architects and delivery teams to translate business strategy and process design into functional solutions

Experience with OCM Agile/SCRUM ITIL process automation AI-enabled workflows or process improvement methodologies

QUALIFICATION:

Minimum 4-year University degree or equivalent work experience

ServiceNow CSA Business Analyst or relevant CIS certification preferred

ITIL certification strongly preferred

Prosci or equivalent OCM certification strongly preferred

Lean Lean Six Sigma BPM Design Thinking service design PMP Agile/SCRUM SAFe TOGAF or business architecture certification beneficial

English: Fluent

Travel: 0-10%

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

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Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is00USD.The actual amount to be offered to the successful candidatewill be within that range dependent upon the key aspects of each case which may include education skillsexperience scope ofthe role location etc. as determinedthrough theselection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

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Requisition ID: 459617 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid