SAP Business Analyst – Application Support (Production & Operations)

The SAP Business Analyst will serve as the internal first point of contact for SAP application support with a primary focus on Production and Operations (PP MM QM SD) and a secondary focus on Finance (FI). The role owns ticket intake analysis and resolution tracking and coordinates with Sirtexs external SAP implementation and AMS partners for changes requiring configuration or development. Future-state design and solution architecture for the ongoing S/4HANA migration are owned by Sirtex program leadership and the E-Strategy implementation team; this role is not involved in migration design.

NOTE: Candidates must be local the Boston MA area and be able to adhere to our hybrid policy which is currently 3 days/week in office and 2 days/week remote.

Application Support & Ticket Management (70%)

• Own end-to-end ticket lifecycle in Zendesk and raise tickets in the E-Strategy AMS ticket system: intake clarification business-impact assessment prioritization resolution tracking and closure
• Resolve L1 issues directly (master data user error authorization transaction how-to report output); reproduce and document L2 issues for escalation to the AMS partner
• Apply importance-vs-urgency classification; keep the backlog visible and aging under control
• Follow up with the AMS partner against SLA; participate in recurring ticket review forums

Change Request Coordination (25%)

• Gather and document CR requirements from Production/Operations (and where relevant Finance) business users; write clear functional descriptions for the implementation/AMS partner
• Coordinate business review and sign-off for production CRs; track CRs through to production release
• Maintain the CR pipeline and status reporting to Bobby Qiu

User Enablement & Documentation (5%)

• Maintain work instructions FAQs and how-to material; run refresher sessions for end users
• Document recurring issues and their resolutions to reduce repeat ticket volume

Qualifications :

• 6 years supporting SAP in a business analyst functional analyst or application support role
• Hands-on functional knowledge of SAP PP (production orders batch costing) MM QM or SD
• Practical understanding of shop-floor and supply-chain processes: production execution procure-to-pay quality inspection/notification order-to-cash
• Demonstrated ticket-based support experience with SLA discipline (Zendesk ServiceNow or equivalent)
• Strong troubleshooting instinct and clear written communication with non-technical business users
• US work authorization; must be able to work on-site in the Boston area; no remote; no travel

The target base salary range for this position will range from $124000 to $155000 annually. Individual compensation for this job requisition will be based on non-discriminatory factors including your geographic location skills experience education and other factors as they relate to the position requirements.  Actual compensation may vary depending on the confirmed job-related skills and experience.

In addition to the expected base compensation this role is eligible to participate in Sirtexs incentive programs (target bonus of 10% for this position) and benefit plans which include paid sick and vacation time health insurance and a generous 401k matching program.

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Do you want to be part of something bigger A team whose impact stretches across the globe making a real difference to the quality of peoples lives.  Sirtex recognizes that well-being financial health and work-life balance are crucial for our employees to achieve personal success. 

Sirtex offers qualified candidates:

• Diverse and flexible work arrangements to achieve the optimum balance between work and personal responsibilities.
• A culture of respect diversity collaboration and innovation fostering inclusiveness and superior performance.
• Attractive compensation and benefit packages which are practical robust and equitable.
• A commitment to support ongoing professional growth through career development on the job experiences and training opportunities.
• Challenging work which supports the development of new and better ways to improve clinical outcomes for oncology treatment around the world.
• An unwavering commitment to company values employee safety and excellence in everything we do.  

Diversity drives innovation; inclusion fosters belonging growth and success. Sirtex believes that it takes multiple perspectives and voices to create a culture and workplace which fosters engagement teamwork and employee satisfaction to perform our best and deliver on commitments. We are dedicated to fostering an environment where all employees feel valued included and can share their ideas so that we can exceed even our own expectations.

Sirtex is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or veteran status age or any other characteristic protected under applicable law.  Sirtex will make reasonable accommodations for qualified individuals with known disabilities in accordance with applicable law.

Remote Work :

No

Employment Type :

Full-time