Salesforce Operations Manager

WHO WE ARE

Seagull Software LLC is a global leader in real-time item-level visibility and label management solutions dedicated to powering the worlds most complex supply chains with innovative tools for traceability authentication and automated inventory management. Our BarTender platform enables businesses across all industries to design manage print and automate the production of labels barcodes and RFID tags ensuring seamless tracking and compliance for over 100 billion unique identifiers each year. Leveraging the Mojix high-security scalable SaaS traceability platform Seagull delivers end-to-end intelligence harmonizing data to drive operational efficiency enhance customer experiences and reduce risk. Learn more at

Were a growing profitable mid-size business with a nearly 40-year history of leading in our field. Headquartered in Redmond Washington with offices across the United States Europe and Asia Seagull empowers businesses worldwide to keep their products moving traceable and safe. Youll work with global talented and diverse teams passionate about what they do and its impact on everyone everywhere. Join us and help shape the way the world works.

LOCATION

This position may be performed remotely in the US from most states. Candidates must be authorized to work in the US and not require visa sponsorship.

WHO YOU ARE

You are an experienced Salesforce Operations/Administration Manager comfortable with change management and governance as well as communicating prioritizing and managing all aspects of Salesforce projects. You enjoy day-to-day support of Salesforce users handling troubleshooting and ad-hoc training. You have proven skills acting as liaison with stakeholders at all levels with the ability to translate technical information into laymans terms clearly explaining design options and their potential impact.

WHAT YOU WILL DO

As the Salesforce Operations Manager you will ensure that Seagull gets the greatest value from our Salesforce CRM system and all the applications that it integrates with. Salesforce functions as the system of record for client-facing teams within the company and is used to manage critical client data as well as day-to-day sales processes and workflows. You will:

• Manage all aspects of Salesforce operations including:
  • New user account setup/deactivation roles profiles permissions public groups OWD sharing rules
  • Resolving user support tickets troubleshooting and supporting day-to-day business processes
  • Monitoring and improving user adoption
  • Optimizing workflows dashboards and reporting
  • Assisting in training subject matter experts on the effective use of Salesforce
  • Configuration changes including (but not limited to) Workflow Process Builder Flow assignment rules approval processes fields page layouts record types dynamic layouts apps actions custom settings mobile administration dashboards and reports
• Identifying and gathering requirements translating into best practice and scalable solutions with a focus on exceptional user experience
• Creating a platform roadmap and defining priorities with stakeholders
• Maintaining a detailed understanding of existing sales processes and identifying areas open to process improvement within the SFDC environment
• Liaising and owning the communication of any platform changes to end users and stakeholders
• Overseeing data management to improve Salesforce data quality implementing rules and automation as needed
• Implementing new processes educating sales operators and teams on utilizing the new tools and methods
• Developing and owning the onboarding and training of all new and ongoing Salesforce users
• Working with integrated applications includingZendesk Marketo MuleSoft JIRA

WHAT WE REQUIRE

• Salesforce Certification as an Administrator or Advanced Administrator
• 5 years of hands-on Salesforce administration/management experience withSales Cloud CPQ Partner Relationship Management and MuleSoft
• Ability to translate high-level global sales strategies into system and process requirements and ensure local execution and business impact
• Advanced Excel skills with a strong understanding of Salesforce data loader
• Proactive mindset toward platform enhancements
• Experience designing scalable best-practice solutions
• Experienced in change management and governance
• Excellent relationship-building skills and ability to communicate with stakeholders at all levels
• Highly self-motivated proactive and directed with keen attention to detail

EDUCATION

• Bachelors degree in Business or related field professional qualifications or equivalent work experience
• Salesforce Certified Administrator and/or Advanced Administrator

COMPENSATION & BENEFITS

• Compensation for this full-time job is a startingannual base nearthe midpoint of thefull salary band ($96800- $145300)andpotential for an annual discretionary bonus. The specific salary offered to a candidate may beinfluenced by a variety of factors including but not limited to the candidates relevant experience skills and education.
• Excellent medical dental and vision plan
• 401K with 100% employer matching up to 3.0% with immediate vesting
• Accrual of 21 days of PTO (combined vacation and sick days) per year for the first 4 years of employment with additional accrual increases for years of service
• 8-10 paid company holidays per calendar year
• Company-paid life insurance short term and long-term disability benefits
• Tuition-reimbursement benefits

TERMS OF EMPLOYMENT

Upon hire you must be able to provide documentation that proves authorization to work in the US without visa sponsorship.

OUR CULTURE

We offer a dynamic culturally diverse and fun environment in which people with energy creativity and passion work together to deliver amazing product experiences for our customers. Join a team where your background is valued and respected and your unique insights and ideas contribute to building a culture of diversity equity and inclusion.

EQUAL EMPLOYMENT OPPORTUNITY

Seagull Software LLC is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of recruiting and employment.