Salesforce Implementation Project Manager

Salesforce Implementation Project Manager

Location: Elkhart IN (Hybrid)

Position Type: Contract

Must be specialized in Salesforce implementations
Manufacturing experience is preferred

Job Description

We are seeking a highly organized and cross-functional Salesforce Implementation Manager to support the successful deployment and adoption of enterprise CRM capabilities across the organization. This role will focus on project coordination implementation support business process alignment user readiness and operational execution related to CRM initiatives. The Salesforce Implementation Manager will work closely with Commercial Technology leadership IT implementation partners Marketing Sales Operations and other business stakeholders to help ensure successful CRM rollout and adoption. The ideal candidate combines strong project management communication and organizational skills with experience supporting CRM implementations business process improvements and user enablement initiatives. This role requires occasional travel to support workshops training implementation activities and business engagement across locations. This position will be contract and hybrid in Elkhart Indiana.

What Youll Do

• Coordinate day-to-day execution activities related to CRM implementation projects including timelines deliverables risks dependencies and action tracking
• Partner with Commercial Technology leadership IT teams and implementation partners to support successful CRM deployment and adoption initiatives
• Facilitate cross-functional collaboration between Marketing Sales Operations and other business teams during CRM implementation activities
• Support business process documentation workflow mapping and operational alignment efforts associated with CRM rollout
• Coordinate user acceptance testing (UAT) issue tracking feedback collection and resolution activities during implementation phases
• Help manage CRM implementation schedules project documentation meeting cadences status updates and stakeholder communications
• Support CRM data migration cleanup and validation activities in coordination with IT and enterprise data teams
• Collaborate with enterprise data MDM ERP ecommerce and product data teams to support operational alignment between CRM and related business systems
• Assist with CRM training coordination user onboarding documentation and adoption support initiatives
• Monitor implementation progress and support reporting on project milestones adoption metrics operational readiness and implementation KPIs
• Coordinate change management activities to help drive user engagement and adoption across business functions
• Identify implementation risks operational challenges and process gaps escalating issues and supporting resolution activities as needed
• Support post-go-live stabilization efforts enhancement tracking and continuous improvement initiatives
• Maintain CRM project documentation standard operating procedures and implementation best practices
• Support vendor coordination and implementation partner management activities as needed

What Youll Need

Required:

• Bachelors degree in Business Marketing Information Systems Project Management or related field
• Minimum 5 years of experience supporting Salesforce CRM implementations business systems projects project management or commercial operations initiatives
• Experience participating in CRM implementations or enterprise technology deployments
• Strong project coordination and organizational skills with ability to manage multiple priorities and stakeholders
• Experience facilitating cross-functional meetings requirements gathering and implementation tracking activities
• Familiarity with CRM platforms such as Salesforce HubSpot Microsoft Dynamics or similar systems
• Understanding of business process mapping operational workflows and change management principles
• Strong communication and stakeholder management skills
• Experience supporting user training onboarding and adoption initiatives
• Detail-oriented with strong documentation and follow-through capabilities

Preferred:

• Experience in manufacturing B2B distribution or commercial operations environments
• Experience working with CRM implementation partners or system integrators
• Familiarity with ERP marketing automation ecommerce or customer data platforms
• Experience with project management tools and methodologies
• Exposure to data migration CRM integrations or enterprise data initiatives
• PMP Agile or related project management certification preferred

Physical Demands

• Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal state and local standards
• Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings
• Ability to conduct repetitive tasks on a computer utilizing a mouse keyboard and monitor

Required Skills:

Salesforce implementationsCRM implementationSalesforce HubSpot Microsoft Dynamics